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Company profile: An overview of Swisscom

Swisscom is Switzerland’s leading telecom provider with its headquarters in Ittigen, close to the capital city, Berne. With over 20,000 employees it generated turnover of CHF 11.43 billion in 2013. Swisscom is one of the most sustainable companies in Switzerland and Europe.

Promise and objectives

What we stand for

As a trustworthy companion in the digital world, we want to win people’s hearts, make things simple and shape the future. So our customers feel safe and at ease.


Latest key figures

Our turnover of CHF 11,434 million and EBITDA of CHF 4,302 million in 2013 are around the same level as last year. Ecological and social performance levels are also more or less as planned. We achieved our targets for 2013.

To latest results

Diagram shows key figures as at 31 December 2013: CHF 11‘434 million net turnover / 15% increase in energy efficiency since 1 January 2010 / EBITDA of CHF 4,3 billion.

Diagram shows connections in Switzerland: 2,879,000 fixed-network connections / 6,407,000 mobile connections / 1,000,000 TV connections / 2,026,000 broadband connections

What we offer

Products and services

Swisscom offers mobile communications, fixed networks, Internet and digital TV to corporate and residential customers. We are also one of Swizerland’s largest providers of IT services. We build and maintain the mobile and fixed-network infrastructure, transmit broadcast signals and own shares in media companies.


Our employees

Swisscom employs more than 17,000 staff at locations throughout Switzerland, around 1,000 of whom are apprentices. Around one in three have direct daily contact with customers, either in sales or customer service departments. Swisscom offers its staff excellent working conditions within the framework of a collective labour agreement.

Diagram shows number of full-time employees at the end of December 2013: 4,754 Residential / 3,305 Business / 4,404 Network & IT / 2,363 Fastweb / 5,282 Other / Total 20,108

Diagram shows market share in %: mobile communications 60%, Internet 54%, digital TV 22%


Who we work for

The Swiss telecommunications market has an estimated annual turnover of around CHF 17 billion. Our market share varies between one- and three-fifths, depending on the field. Swisscom has decided to focus on residential customers, small and medium-sized enterprises and large corporations until the end of 2013.