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By calling our freephone number 0800 817 620 you can get access to our services at all times. Customer Care will answer your call, coordinate any further activities and take all the necessary steps. Of course you can also get up-to-date information on our company every time you call.

The heart of Customer Care (CC) at Swisscom Broadcast beats at a high frequency. Together with the Network Management Centre (NMC) it gets and keeps the ball rolling on many fronts:

• Supervision:
  In the NMC, our transmitter sites and your services are monitored around the clock – with efficient alarm and modern information systems. This means that we are always up to date about the latest activities and capable of reacting quickly should problems occur.
• Fault repair:
  CC records fault reports and initiates and monitors their clearance. It always keeps you informed and creates followup documentation and service reports in accordance with your needs.
• Information:
  The employees of CC inform you in good time about planned works or the conditions of their programmes and services.
• Access authorisation:
  To ensure operational reliability, CC sets up and controls access authorisations for our locations.
• Orders for live broadcasts:
  CC coordinates your orders for live broadcasts and, together with the NMC, activates your programme at the required location and time. With CC your order is in the best hands.