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iPhone and iPad troubleshooting

iPhone and iPad troubleshooting

If your device does not respond when you press the buttons, please perform the following steps.

Step 1
Charge your device: connect it to your computer or to the power supply.

Step 2

Exit the current programme: press the Home key twice on the Home screen to display the most recently used apps. Tap and hold the app until a red minus symbol appears. Tap the red minus to close the app. Tap the Home screen above to return to it.

Step 3

If this doesn’t work, switch your device off completely and then switch it on again. Hold down the standby button at the top of the device for a few seconds until a red slider appears and move your finger over the slider control. Then press and hold down the standby button until the Apple logo appears.

Step 4
If your device still doesn’t work, reset it. To do so, press the standby and the Home buttons at the same time for at least ten seconds until the Apple logo appears.

Step 5
If your device still doesn’t work, you must reset your iTunes settings. To do so, go to “Settings” > “General” > “Reset” > “Network settings”. All your network settings (Wi-Fi passwords) are reset. This will not delete your data and media.

Additional help


Apple Care Protection Plan (APP)
One-stop technical and software support from iPhone experts. The app is available for the term of the standard warranty.

Apple iPhone Support

(Tutorial) For detailed information on installation and set-up, please visit the Apple Support pages.

Apple Online Support for personal hotspots

Apple iPhone User Manual

Apple iPhone Overview

Discuss your questions with other customers or look for fast and simple assistance for your Swisscom products.