This page contains information regarding faults and maintenance work.
We make every effort to guarantee that the operation of Swisscom services is as trouble-free as possible. Nevertheless, interruptions may occur due to maintenance work or unforeseeable circumstances.
| Status | Date and Time | Service | Description | |
|---|---|---|---|---|
| Green | 21.05.2013 20:00 | Internet | Window Intervention Range - Shared Office Professionell & Hosted Exchange Professionell | Show details |
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Due to maintenance work, the Shared Hosted Services for Shared Office Professionell & Hosted Exchange Professionell may be temporarily unavailable on 21.05.2013 from 8:00 pm to 11:00 pm.. We will do our utmost to keep the affects of this to an absolute minimum and would like to thank you for your understanding. |
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| Red | 21.05.2013 17:40 | Telephony, Internet, Swisscom TV | Telephony, Internet and Swisscom TV 6974 Aldesago, TI | Show details |
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Due to a damage on a Swisscom connection cable, Internet, Swisscom TV service and telephony are currently unavailable in parts of Aldesago. Necessary repairs are being made so that the disruption can be remedied as soon as possible. We anticipate that it will be possible to complete the repairs during the course of the evening of 23.05.2013. |
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| Red | 21.05.2013 17:14 | Telephony, Internet, Swisscom TV | Telephony, Internet and Swisscom TV in 3911 Ried-Brig, VS | Show details |
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The Internet, Swisscom TV service and telephony are currently unavailable in Ried-Brig. The suspected reason for this is damage to a cable in the Swisscom network. Our specialists are currently working on identifying the exact site of the incident to enable them to carry out the necessary repairs. It is currently unknown how long the disruption will last. |
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| Red | 20.05.2013 15:47 | Telephony, Internet, Swisscom TV | Telephony, Internet and Swisscom TV in 6370 Stans - Oberdorf & 6382 Büren | Show details |
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Due to a damage on a Swisscom connection cable, Internet, Swisscom TV service and telephony are currently unavailable in parts of Stans - Oberdorf, Büren. Necessary repairs are being made so that the disruption can be remedied as soon as possible. Based on current information, the problem will be repaired during the course of the afternoon of 23.05.2013. |
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| Red | 17.05.2013 20:00 | Telephony, Internet, Swisscom TV | Telephony, Internet and Swisscom TV in 3212 Gurmels and 3212 Kleingurmels, FR | Show details |
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Due to a damage on a Swisscom connection cable, Internet, Swisscom TV service and telephony are currently unavailable in parts of Gurmels and Kleingurmels. Necessary repairs are being made so that the disruption can be remedied as soon as possible. We anticipate that it will be possible to complete the repairs during the course of the evening of 22.05.2013. |
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| Red | 15.05.2013 13:30 | Internet | Beware: phishing mail | Show details |
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A phishing e-mail is currently in circulation requesting Swisscom customers to settle an unpaid bill. The fake e-mail sender is named: “contact,center@bill,swisscom,com”. The e-mail is sent with the subject “Swisscom Rechnung Mai 2013”. The link in the e-mail will take you to the "http;//eeg-ua,com/ch,php" web page.
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| Red | 15.05.2013 13:00 | Internet | Beware: phishing mail | Show details |
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A phishing e-mail is currently in circulation requesting Swisscom customers to enter their personal details (Swisscom login and passwords). The fake e-mail sender is named: ""info,broadcasting @ swisscom.com". The e-mail is sent with the subject "Ihr Briefkasten hat seine Begrenzung ?berstiegen". The link in the e-mail will take you to the "http/sw57858886840,pandaform,com/pub/wnfvp6/new" web page. |
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| Red | 03.04.2013 08:13 | Mobile | Security note regarding personal hotspots | Show details |
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Have you set up your smartphone as your personal hotspot? If so, always remember to protect it with a password to prevent unauthorised access by third parties. Should you nevertheless wish to share your hotspot with other people, deactivate the automatic Swisscom login beforehand. In this way, you ensure that third parties cannot view any of your personal data. Instructions for this can be found in the My Swisscom app under the heading Help, or at www.swisscom.ch/login-deactivate.
If you have any questions, we would be glad to assist you in the Support Community.
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Discuss your questions with other customers or look for fast and simple assistance for your Swisscom products.