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The Residential Customers Division is the contact partner for fixed-line and mobile voice customers, provides Switzerland with broadband Internet connections (DSL) and also serves a growing number of Swisscom TV subscribers. Furthermore, in www.bluewin.ch it operates Switzerland's most-visited Internet site. Swisscom offers telephone, Internet and television services, all from a single source. Its aim is to make the use of telecommunications easier for the customer.

The Division is headed by Christian Petit.