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Every problem now has a different reporting and escalation process, while most applications are not centrally monitored. Software is dated, and problems are not detected until the service is affected or down. It becomes a challenge to know who to call and how to fix a problem. Every fix that involves wiring can impact other property networks, as each is worked on by a different service person.

 

Multiple systems do not only require high staffing levels, they also inhibit service innovation. In addition, each new service deployment adds to the complexity of the network infrastructure. Nevertheless, the potential for a truly efficient network is possible by partnering with Swisscom.
 

 

One management platform for your systems

 

Swisscom Hospitality can support all your applications and systems (including legacy systems) on one consolidated enterprise-class management platform. We have invested in the most advanced network management and performance toolset that can manage hundreds of systems and applications at once. It allows us to monitor multiple systems and drastically improve transparency across your hotel network. Your benefits include:

• an integrated view of all your services at any time, back-office as well as guest-facing;
• reduction of errors by pro-actively defining escalation procedures.
• we can identify the source of potential issues fast and precisely.

We take care of all network-related tasks, from IP address procurement to software upgrades to performance reporting. The exact services can be stipulated in a Service Level Agreement (SLA).

 

Managing and enhancing your network

 

Our Network Management Services are not only designed to make your IT operations smooth and professional, they are also the first step towards a more sensible network design. Managing your status quo infrastructure, we can enhance your existing infrastructure, bandwidth and hardware, while building your convergent, mission-critical IT network.

 

When considering replacement of a system, it is important that you consider its ability to integrate with its surrounding systems and equipment. For example your guest room technology: As you upgrade to an IP-based TV and VoD system, why not have a look at other IP-based guest services such as Voice over IP, mini-bar, door locks or thermostats? We are available to advise you on options and guide you on strategic technology decisions.