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    Swisscom Hotel Networks

    Services like HSIA, IPTV and entertainment, VoIP, digital signage or IP room controls are central to the overall guest experience. However, exactly these services are often beyond the control of the hotelier: Almost every system has a separate service provider, while applications are not centrally monitored. Knowing who to call and how to fix a problem becomes a challenge. And every fix can impact other property networks, as each system is worked on by a different service person.

    Swisscom Managed Networks bring relief to your operations – and your guests.

     

    We have built an enterprise-grade network management platform that allows us to monitor all your systems, devices and processes 24/7. Having complete visibility of your IP network, we can pro-actively identify events, qualify them and eliminate potential issues before you or your guests become even aware of them. Mandarin Oriental Hotel Group (MOHG), for instance, has been able to improve their level of service even further thanks to Swisscom Managed Networks.

     

    We are the only party offering enterprise-grade network services to the hospitality industry. This puts us in a pole position to work with hotel operators towards the continuous improvement of their network. Swisscom Managed Networks are built on IBM’s Tivoli software, which we have adapted to serve the specific needs of hotels.

    Monitoring & Management

    Transparency is the key to a better service management. Swisscom makes your network fully transparent and reduces errors by pro-actively defining incident recognition and escalation procedures.

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    Reporting & Assessment

    Get a high-level view of your network, understand recurrent events and their causes, and work with us to eliminate them. We provide all the data that you need for informed technology decisions.

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