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Our advanced service management platform allows us to monitor any number of IP-based systems and connected devices in real-time. We can both keep a global view of your network and obtain detailed drill-downs with rich contextualized information about a specific network element, at any time. Having all relevant network information at hand, we can

• diagnose faults as quickly and as accurately as possible;
• qualify incidents and escalate them to the competent party, be it your cabling provider, a specific hardware or system vendor;
• ensure that incidents are resolved before your guests and your hotel staff will notice them.

With Swisscom Managed Networks, there is simply no room for finger pointing anymore as we always get to the root of the issue. Let us be your single point of contact (SPOC) for all your network concerns and improve your service delivery.

We close the competency gap

More and more hotel and guests applications require the delivery over the hotel IP network. At the same time, travelers arrive with ever more Internet-enabled devices. How do you to cope with the spiraling complexity of your hotel IT? Do you have the resources to keep up?

Swisscom offers you all competencies to run and maintain a network one-stop. Our dedicated hotel network operations facilities in Lisbon, Portugal, and Washington DC, USA, are staffed with hotel experienced IP network engineers that monitor more than 2’000 hotel networks every minute, 24/7.

When it comes to assessing and optimizing your IT network, our hotel engineers and system development teams in Geneva, Switzerland, and Washington DC, USA, are available for competent advice. Last but not least, we have hotel experienced field engineers on the ground in more than 40 countries to deploy any amendments.