Swisscom - Hospitality - Reporting & Assessment

What is the service availability of your in-room entertainment over a week? Do your vendors comply with their promised service levels? How much bandwidth do your different hotel areas utilize, and what are the peak times? What type of incidents have occurred on your network, and what patterns can be observed?

Swisscom has all the data that your IT team requires to make your network more performant and cost-efficient. We can provide regular measurements about KPIs such as service availability; service levels and vendor compliance; bandwidth utilization and peak times; incidents, their causes and their resolution.

Our Network Reporting enables a complete view of property-wide usage patterns, emerging needs, your guests' service preferences and revenue opportunities. For instance, our bandwidth consumption report allows you to identify specific periods or day-times that require particular attention. In turn, we can optimize your property-wide bandwidth utilization by responding to recurrent usage patterns and dynamically allocating bandwidth where and when it is required.

We also point out network design issues and help you identify usage thresholds and needs for capacity upgrades. Your Swisscom Account Manager will be pleased to lead you through the continuous improvement of your hotel network and your service delivery.