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The contact numbers

The contact numbers

For questions on fixed network, on the mobile, on Swisscom TV, on the internet or disturbances. Call these numbers to get help. You can find numerous answers to known problems on our help pages.


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My Swisscom App

The facts about your products and services are only a click away - with My Swisscom you can keep track of your usage, the payment status of your bills or your prepaid balance.

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Questions or problems with the Swisscom services

Free number * 0800 800 800
Contact number (from abroad) charges apply +41 62 286 12 12
Fax 0800 800 802
Hours of operation Monday - Sunday, 24/7 **
Postal address Swisscom (Schweiz) AG, Contact Center, CH-3050 Bern

* For calls made from prepaid numbers from other providers charges may apply.

** For disturbance or technical support on interet or Swisscom TV, we serve you monday to friday from 07:00 to 24:00, saturday from 08:00 to 24:00 and sunday from 09:00 to 24:00.


Switching to Swisscom

Free number * 0800 715 015
Hours of operation Monday - Friday 08.00 - 19.30
Saturday 10.00 - 17.00
Closed on sunday

Questions about an order in the online shop

Free number * 0800 800 851
Hours of operation Monday - Friday 08.00 - 18.00
Closed Saturday and Sunday

Computer support (with costs)

Amico Computer Experts 0800 803 175
Hours of operation Monday - Friday 08.00 - 21.00
Saturday 08.00 - 17.00
Closed on Sunday

Discuss your questions with other customers or look for fast and simple assistance for your Swisscom products.

Haven't found what you're looking for?

Can't get an answer to your question?

Call us: we are there for you 24/7.

0800 800800 (free phone)
+41 62 286 12 12 (from abroad; chargeable)