Navigation

Information:
more information Close
 

Meta navigation

Your shopping basket
There are no products in the basket
Your shopping basket Monthly (CHF) One-off (CHF)
Total (incl. VAT)

Global navigation

Activating call forwarding with Swisscom

Forward your calls (Services 21 / 61 / 67)

During temporary absences, you can forward all your incoming calls or faxes to another fixed network or mobile phone number. Here you have several options. You can also forward your calls permanently.

Your temporary forwarding options

  • Directly (*21): Your calls are forwarded immediately.
  • If no answer (*61): Your calls will be forwarded after 25 seconds (approximately 5 call signs).
  • If busy (*67): Your calls will be forwarded if the line is busy.

Setting up temporary call forwarding

Directly: If no answer: If busy:
  1. Pick up the receiver.
  2. Press the * key.
  3. Enter 21 and the destination number.
  4. Press the # key.
  5. Wait for the activation confirmation.
  6. Put down the receiver. Call forwarding has been set up.
  1. Pick up the receiver.
  2. Press the * key.
  3. Enter 61 and the destination number.
  4. Press the # key.
  5. Wait for the activation confirmation.
  6. Put down the receiver. Call forwarding has been set up.
  1. Pick up the receiver.
  2. Press the * key.
  3. Enter 67 and the destination number.
  4. Press the # key.
  5. Wait for the activation confirmation.
  6. Put down the receiver. Call forwarding has been set up.

Deactivating call forwarding

  1. Pick up the receiver.
  2. Press the # key.
  3. Enter 21 or 61 or 67.
  4. Press the # key.
  5. Wait for the deactivation confirmation.
  6. Put down the receiver. Call forwarding has been deactivated.


Checking your call forwarding status

  1. Pick up the receiver.
  2. Press the * and # keys.
  3. Enter 21 or 61 or 67.
  4. Press the # key.
  5. Wait for the message to finish.
  6. Put down the receiver.


Forwarding your calls permanently

If you have telephone numbers in several locations, you can permanently forward them to a central number. To do so, call freephone number 0800 800 800.

You can activate or deactivate call forwarding on your mobile phone either in the menu or with the following key combinations.

How to set up temporary call forwarding

Directly: If no answer: If busy:
  1. Press the * * keys.
  2. Enter 21.
  3. Press the * key.
  4. Enter the divert-to number.
  5. Press the # key.
  6. Press call
  7. Call forwarding has been set up.

Example: **21*0791234567#call

  1. Press the * * keys.
  2. Enter 61.
  3. Press the * key.
  4. Enter the divert-to number.
  5. Press the # key.
  6. Press send.
  7. Call forwarding has been set up.

Example: **61*0791234567#call

  1. Press the * * keys.
  2. Enter 67.
  3. Press the * key.
  4. Enter the divert-to number.
  5. Press the # key.
  6. Press send.
  7. Call forwarding has been set up.

Example: **67*0791234567#call


How to deactivate call forwarding

  1. Press the # # keys.
  2. Enter 21 or 61 or 67.
  3. Press the # key.
  4. Press send
  5. Call forwarding is cancelled.

How to check your call forwarding status

  1. Pick up the receiver.
  2. Press the * and # keys.
  3. Enter 21, 61 or 67.
  4. Press the # key.
  5. Press send
  6. The status appears on your display.

Call forwarding charges

Callers only pay to reach the number they have dialled. Depending on your chosen subscription, call forwarding is either free of charge or at your own expense. You should therefore find out what applies to your subscription before you enable call forwarding. For technical reasons, any charges for call forwarding do not appear on the cost display.


Customer Center

Manage your personal data, subscriptions and bills on your own.

Login

My Swisscom Assistant

The worry-free service for your computer

Details

Mobile Set up

Set up MMS, e-mail, Internet, Swisscom TV air and WLAN on your mobile phone.

Details

Quick Check

Check up on your own Swisscom services such as TV, Internet, telephone, and email!

Details