For questions on fixed network, on the mobile, on Swisscom TV, on the internet or disturbances. Call these numbers to get help. You can find numerous answers to known problems on our help pages.
Important Links for residential customers:
Questions or problems with the Swisscom services
|Free number *||0800 800 800|
|Contact number (from abroad) charges apply||+41 62 286 12 12
|Fax||0800 800 802
|Hours of operation||Monday - Sunday, 24/7 **
|Postal address||Swisscom (Schweiz) AG, Contact Center, CH-3050 Bern|
* For calls made from prepaid numbers from other providers charges may apply.
** For disturbance or technical support on interet or Swisscom TV, we serve you monday to friday from 07:00 to 24:00, saturday from 08:00 to 24:00 and sunday from 09:00 to 24:00.
Switching to Swisscom
|Free number *||0800 715 015|
|Hours of operation||Monday - Friday 08.00 - 19.30
Saturday 10.00 - 17.00
Closed on sunday
Questions about an order in the online shop
|Free number *||0800 800 851|
|Hours of operation||Monday - Friday 08.00 - 18.00
Closed Saturday and Sunday
Computer support (with costs)
|Amico Computer Experts||0800 803 175|
|Hours of operation||Monday - Friday 08.00 - 21.00
Saturday 08.00 - 17.00
Closed on Sunday