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Unlocking your mobile phone

Unlocking your mobile phone

Swisscom customers can use any SIM card they like in their mobile phones from 1 July 2013. Simply synchronise with iTunes to unlock your iPhone.

Unlock your iPhone in the meantime per SMS. Simply send an SMS with the keyword UNLOCK to the number 444.

 

Factsheet (PDF 75 kB)

Procedure (from 1 July 2013)
The SIM lock can only be removed by synchronising with iTunes.

Please insert your new SIM card (preferably not the one from Swisscom) into your iPhone and synchronise it with iTunes on your computer.

After synchronisation, iTunes will notify you that your iPhone has been successfully unlocked.

If you don't insert the new SIM card (preferably not the one from Swisscom) into your iPhone, the data it requires to function properly will not be transferred.


If you do not receive confirmation from iTunes, you will need to reset your iPhone. Before you do this, back up all the data and information you have stored on the iPhone.

Detailed information can be found at Apple


Please note:

  • Swisscom does not guarantee that an unlocked iPhone will work perfectly with a SIM card from a different mobile phone provider. Before you unlock your iPhone find out from your new provider what services are provided for iPhone (Internet access, MMS, Visual Voicemail, tethering, etc.).
  • Any limitations resulting from using a SIM card from a different provider are not classified as device faults and are not therefore covered by the Swisscom guarantee.

For further information please visit Apple Support.

Additional help

Apple Care Protection Plan (APP)
One-stop technical and software support from iPhone experts. The app is available for the term of the standard warranty.

Apple iPhone Support

(Tutorial) For detailed information on installation and set-up, please visit the Apple Support pages.

Which iOS 5 software features does my iPhone support?

Which software features does my iPhone, iPad, or iPod touch support?

Discuss your questions with other customers or look for fast and simple assistance for your Swisscom products.

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