Why am I unable to receive Swisscom TV air outside Switzerland?
For legal reasons, Swisscom TV air content may only be received within Switzerland.
What is DRM?
Digital rights management is a procedure with which copyright and rights of sale can be protected for intellectual property in digital form. Certain Swisscom TV air content is protected using DRM.
In general, the DRM license is automatically requested as soon as you start a top film or other protected content. The first time that you play DRM-protected content on your computer, you will be asked for permission to download a security update from the Microsoft home page.
Can I watch the end of a rented film later or view the film again?
A rented film is available for up to 48 hours. You can watch or interrupt it as often as you like within this period.
Do I have to be a Swisscom customer in order to receive Swisscom TV air?
No, customers of other providers can also use Swisscom TV air easy, providing they have a Swisscom Login. Chargeable content such as live TV on demand, live sporting events and top films on demand are only available to Swisscom customers with an Internet or mobile phone subscription.
Do I have to be a Swisscom customer in order to use live sporting events and top films on demand?
Yes, only Swisscom customers benefit from live sporting events and top films on demand (Video on demand) benefit, because they are billed via a Swisscom account (DSL or NATEL® bill).
Can customers who only have a prepaid mobile offer from Swisscom also use Swisscom TV air?
Yes, customers with a prepaid mobile phone package can also use Swisscom TV air easy.
A Swisscom TV air subscription cannot be purchased via a prepaid offer. You require a DSL or mobile phone contract with Swisscom to purchase a Swisscom TV air subscription.
Please note that high costs for data transmission may be incurred with prepaid offers.
Can I also view Swisscom TV air content offline (i.e. without being connected to the Internet)?
No. You must be connected to the Internet in order to view Swisscom TV air content.
Select the > Channels in Web TV option in the menu. All channels available over Swisscom TV air are displayed.
Click on the programme you wish to record.
Select • REC to record the programme or series.
As recording is only possible with Swisscom TV plus, the record function only works if you have Swisscom TV plus in addition to your Swisscom TV air subscription.
Your recordings are stored in the Swisscom TV online portal under > My Recordings.
On mobile phones or tablets recordings are stored in the "Swisscom TV" app. You cannot watch recordings on mobile phones or tablets.
On how many devices can I use Swisscom TV air at the same time?
Access to the contents (Live TV, Sport Live Events and Video on Demand) of TV air requires logging in via Swisscom Login or NATEL® Login. With each login, you can use the same contents on a maximum of one PC and one mobile device at the same time.
Why do certain films disappear from the Swisscom TV air selection after a while?
The availability of top films on demand is determined by the individual licensors. Certain films can be made available only for a specific time.
Is it possible to watched missed programmes later?
Yes, this is possible on selected channels. To do so, simply click a programme that you’d like to watch that has already been broadcast on a channel marked Replay. You will then be asked to activate the replay function.
The replay function automatically records the last 30 hours on selected channels – you don’t have to do a thing. For example, you can restart a programme that has already started, enjoy last night’s programme or pause the current programme with Live Pause and continue watching it from that point later on.
You need a Swisscom TV air subscription (CHF 9.-/month) to use the replay function on your computer, mobile phone or tablet
Is replay also available for Internet mobiles and tablets?
Yes. You need an Android device or iPhone/iPad.
Can I watch programmes that were already broadcast immediately after activating reply?
No. Please note that you can only watch past programmes that were broadcast after the replay function was activated for your Swisscom TV air.
Can I pause the programme I am watching?
Yes. Use the live pause function to pause a programme you are watching, for example, to take a phone call. You can the continue watching it from this point later on.
Click on the Pause button in the TV Player.
Press the button again to continue watching the programme you paused.
You need to activate replay to sue the live pause function.
How can I tell if a channel supports replay and live pause?
Channels that support replay and live pause feature the following symbol
On which channels are replay and live pause available?
Replay and Live Pause are available for the following channels on computers, mobile phones and tablets:
The chargeable content (Live TV, live sporting events and top films on demand is billed via your Swisscom account (DSL or NATEL® bill).*
*Chargeable content can only be used by Swisscom customers with an Internet or mobile phone subscription; data transfer is included!
Why is "Swisscom TV air" itemised on my bill twice?
The Swisscom TV air subscription is already included in the Vivo Casa package. If you have already subscribed to this service on your mobile phone, we kindly request you to enter your mobile phone number in the Swisscom Customer Center. Swisscom TV air will then no longer appear on your mobile phone bill.