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You can find the terms regarding use of the website and of our services here.

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Contract terms

Changes effective 1 July 2012

Effective 1 July 2012, Swisscom will update several provisions in its General Terms and Conditions for Services, its Special Conditions for TV and its General Terms and Conditions for Mobile Phone Services for the benefit of its customers. For details, please refer to the document below.

 

Changes effective 1 July 2012 (PDF, 154 kB)

General Terms and Conditions

General Terms and Conditions for services (PDF, 127 KB)

Special conditions

Fixed Network Telephony (PDF, 76 KB)

Internet (PDF, 75 KB)

Swisscom TV (PDF, 74 KB)

Swisscom TV online (PDF, 60 kB)

Conditions for mobile services

General Terms and Conditions for mobile services (PDF, 103 KB)

General Terms and Conditions for mobile prepaid services (PDF, 58 kB)Note regarding the change of subscription (mobile phone, netbook, tablet PC or laptop) (PDF, 133 KB)

Definition of non-use of mobile pre-paid services (PDF, 49 kB)

Prohibit address updating

Conditions for offer

You will find the conditions that apply to a specific offer on the corresponding page for that offer.

Warranty and terms and conditions of repair

Warranty (PDF, 40 KB: german/french/italian)

Terms and conditions of repair (PDF, 52 KB: german)

Third party contract terms

General Terms and Conditions Teleclub Channel Service (German) / Teleclub on Demand / Teleclub Sport Live (PDF, 52 kB)

General Terms and Conditions Teleclub Channel Service (French) (PDF, 52 kB)

General Terms and Conditions LES CHAINES Canal+(PDF, 78 KB)

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