Help for the Swisscom Online Shop
You can find answers to many different questions regarding the Swisscom Online Shop here.
Questions regarding an open order
Do you have questions regarding an order that you made recently in the Swisscom Online Shop?
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Mobile phones for existing NATEL® customers
Swisscom customers with a NATEL® subscription can profit from reduced prices when purchasing a new mobile telephone in a Swisscom Shop.
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Shipping methods and delivery
When making an order in the Swisscom Online Shop, you can choose between normal shipping by mail and express mail.
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Payment methods
You can choose from a number of payment methods in the Swisscom Online Shop.
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Terms of redemption
You have the right to return purchased products within 14 days of the sales date.
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