Tips & tricks for moving
Moving is associated with many questions. We have summarised the most important ones for you.
Your (new) telephone number
If you move within the same dialling code zone (e.g. 031) you keep the telephone number you already have.
If you move to another dialling code zone (e.g. from 031 to 041), you will be given a new telephone number. Your old telephone number remains blocked for six months.
Setting up your telephone, Internet and Swisscom TV
Do you need help setting up your devices at your new location?
Further information about installation by a technician
Resetting the COMBOX®
If you are given a new telephone number when you move and have been using the COMBOX® until now, the COMBOX® has to be reset at the new location.
Setting up the COMBOX®
Listen to your COMBOX® before moving – all existing messages will be deleted when it is reset.
Reactivating the barring set
Are you operating a barring set, i.e. are you blocking 0906 numbers, for example? If so, check whether the block is still functioning satisfactorily after your move:
- Lift the receiver.
- Press the * and # buttons, enter 33 and press the # button again.
- Wait until you hear "The service is activated" or "The service is deactivated". Hang up.
Further information about blocks
Can you no longer find your instructions?
Are you having difficulty plugging in your devices at the new location?
Further assistance
If you encounter problems or have any questions, call our free hotline on 0800 800 800.
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