Browser settings Internet Explorer
Set «medium» standard security level:
Set «medium» in the Extras - Internet options - Data security menu, i.e. JavaScript, Cookies and Active X controls must be enabled.
The better recommendation is to:
add *.swisscom. ch to the menu under Extras - Internet options- Security - Trusted Sites and then set the «Medium» standard security level for the trusted sites.
Browser settings Mozilla
Activate cookies:
Accept cookies on the basis of the security level in the menu under Edit - Settings - Data protection & security - Cookies. The selected security level can be set to «high».
Allow popup window:
Deactivate unwanted popup windows in the menu under Edit - Settings - Data protection & security - Popup window.
Allow JavaScript:
Set JavaScript to active in the menu under Edit - Settings - Extended - Scripts & Plugins - Activate JavaScript for «Navigator».
Browser settings Firefox
Activate cookies:
Accept cookies in the menu under Extras - Settings - Data protection - Cookies.
Allow popup window:
Add swisscom.ch in the menu under Extras - Settings - Content - Block popup windows - Exceptions.
Activate Javascript:
Select Activate Javascript in the menu under Extras - Settings - Contents.
Solving problems with firewalls
Other programs that influence surfing, e.g. explicit popup blockers and webwashers, firewall configurations and proxy settings can also cause problems.
If you have a firewall installed and cannot start the HomepageTool we recommend the following procedure:
- Try deactivating the firewall.
- Reboot the computer (with the firewall deactivated!).
- Open the HomepageTool again.
- If the HomepageTool starts now, it proves that a certain firewall setting is responsible for the starting problems. Please adjust your firewall settings as necessary.