Change management and operational data for Swisscom IP-Plus Services, the portfolio for professional Internet access from Swisscom.

IP-Plus Internet Services. Draw the maximum benefit out of the Internet with a fast and reliable access based on the densest and most widespread infrastructure for professional Internet access in Switzerland.

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Customer Security Explorer (CSE)

Gain an overview of the services provided by Swisscom in the area of managed security services. You can view statistics, tickets and further information here and also submit change requests.

SecurePop Web Interface (Managed Firewall)

Access-extensive log and operating data, such as current firewall status data, the CPU performance of your firewalls or the utilisation of your Internet connection. Commission us to make the required configuration changes to your security policy or security rules (requested changes are subject to a security check). Your access will be provided with 128-bit encryption and authorised using electronic certificates.

Security Dashboard (Swisscom und Verizon Business)

On this simple online user interface, you can monitor your security infrastructure and the effectiveness of security facilities at various levels. You can obtain a complete overview or individual details (including log and status data, current threats, service and change requests, security analyses and trends, and management reports) regarding specific security incidents. Your access will be authorised using individual customer certificates.

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Swisscom Automatic call distribution (ACD) provides you with intelligent network-based caller routing. Your employee or agent workplaces are integrated into a virtual call centre that is not bound to a particular location. Consequently, your company can be reached at any time without waiting times.

Automatic call distribution can be easily administered from a Web-based interface:

• Administer agents: create or edit a new agent, assign agent groups, assign weighting factor using prioritisation, set up an agent as a multi-agent.
• Make telephony settings, such as post-processing time, block list for post-routing, delete blacklist or define preferred agents.
• Extensive range of monitoring and reporting functions.

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MSTweb – the modern web-based alteration solution:

• Efficient handling of your alterations
• Compatibility with existing and future alteration systems
• Interface for fire brigade administration programs
• Reduced costs due to efficiency and investment protection

Documentations

Systembeschreibung PDF, 3MB DE

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