BrunschwigMore time for customers thanks to a new network

The Bon Génie/Grieder department store group (owner: Brunschwig & Cie SA) not only serves demanding customers across the nation but also has a leading position in the fashion sector, with over 700 employees at 30 sales outlets making the dreams of fashion-lovers come true. Backed up by a powerful new network, the company is gaining more time for what’s essential, namely for customer contact.

The leading department store group is betting everything on a single card with its new network – and the tactic is proving successful as the powerful, convergent IP platform combines voice and data communication. New applications such as VoIP and payment transactions can be integrated without difficulty, as can new stores. Following last year’s flooding in Lucerne, for instance, a temporary arrangement there could be got up and running within a week. Ever since the new solution was implemented, Brunschwig & Cie SA has enjoyed a high degree of efficiency – not to mention the resulting cost reductions.

The changeover to the new IT platform went extremely smoothly. There wasn’t even a single interruption to complain about. At the most, employees may have been surprised that the network was suddenly a lot faster. This achievement can be attributed to the exemplary collaboration between the teams from Brunschwig & Cie SA and Swisscom.