Groupe Mutuel is Switzerland’s third-largest health insurance company. In five principal offices and 27 subsidiary offices, a total of 1,250 employees look after 720,000 customers. Following a period of spectacular growth, voice and data traffic have seen a huge increase. With a new convergent network from Swisscom, the company is now setting its course for future success.
At peak times, Groupe Mutuel receives over 200,000 customer phone calls a month. By consolidating voice and data traffic onto a single platform, Groupe Mutuel has achieved significant increases in efficiency, and therefore a competitive advantage: its customers can be advised more rapidly and in more detail, organizational procedures have become simpler and, last but not least, overall IT costs have been reduced. What’s more, integrating new applications is child’s play.
Groupe Mutuel’s very diverse network of branches needs a solution partner with a nationwide presence. Swisscom meets this requirement – and provides the health insurer with additional benefits such as the latest technology, a proven track record and convincing value for money.
«Swisscom alleviated our growing pains.»
Jacques Secnazi, Groupe Mutuel’s Head of IT
Swisscom One Phone Business draws together fixed-network and mobile telephony in a single device. You can be contacted via a single phone number – in the office, or on the move. All PBX functions are available at all times.
For an individual, tailored communication solution; the existing communication system is migrated to a VoIP system, either step by step or in one go, and is integrated in an overall concept.