Spitex Zürich Limmat.Good advice during change processes.
Staying at home instead of having to go to hospital: about 900 Spitex Zürich Limmat employees make it possible for their customers to enjoy life within their own four walls. During a centralisation process, the Spitex association has developed new structures.
To ensure that their customers receive the best possible care, Spitex relies on efficient administrative processes. During the amalgamation of 13 Spitex Centers, these processes had to be standardised. The management brought Swisscom Business Consulting on board as a partner to conduct analyses, design solutions and accompany the implementation. Its neutral assessment and proposed solutions provided the management with a transparent foundation for the decision-making process.
From the very first customer call to the payment of the invoice, the standardised customer administration of the 13 Spitex Centers runs very smoothly under its new roof. The organisation is very efficient and this is of great benefit, not least to the customers.
«The Swisscom consultants thought everything through very carefully – with an excellent understanding of our corporate culture.»
Sabine Sutz-Lentzsch, Head of Organisation & IT in the Spitex Zürich Limmat association.
Professional customer relationship management (CRM) helps to acquire and retain customers, make relationships more profitable and processes more efficient. The customer data analysis enables the offering to be optimised.