Call Center (Voice)Support and retain customers professionally

What you need

You want to be available to contact by phone at any time and make your customer interactions more efficient. You would like to provide professional support to your customers and thus increase customer satisfaction and retention.

What we offer

With Call Center (Voice), you receive modern solutions from a single source. You communicate with your customers professionally by phone. Intelligent call management optimises your availability. Calls are distributed evenly, customers are connected to the right contact person and agents are brought together independently of their location. Regardless of whether you wish to purchase or lease your solution, or whether you would prefer a network-based service or an on-site solution: Call Center (Voice) offers you the right solution. We will be happy to advise you regarding strategy, organisation, process and technology. Optimise your customer support with Call Center (Voice).

Services at a glance

  • Call Center (telephony only): consulting, planning, implementation and operation from a single source.
  • Purchase (on-site) or lease (network-based service).
  • Solutions from various manufacturers that can be extended flexibly.
  • Intelligent call distribution (automatic call distribution) according to utilisation, function and agent skills.
  • Optimisation of availability, utilisation, organisation and processes.
  • Monitoring, real-time reporting, historical reporting.

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Optimise customer interaction

And improve relationships over the long term. Acquire new customers, improve dialogue, use cross- and upselling and create an exceptional service experience.

Contact Center Solutions

Intelligent routing and contact centre solutions for professional and efficient customer communication. Increase accessibility and consulting quality, increase customer retention and exploit potential.

Contact Center (Multichannel)

Contact center solutions for end-to-end customer support and retention. Integration of business applications and all communication channels, several additional functions, extendable solutions.

Customer Relationship Management (CRM)

Professional customer relationship management (CRM) helps to acquire and retain customers, make relationships more profitable and processes more efficient. The customer data analysis enables the offering to be optimised.

Freecall 0800

Easy-to-remember, national phone number for free accessibility via fixed and mobile network. Supplemented by intelligent routing services and additional services.

International City Access

Local phone numbers for ease of accessibility in over 40 countries. Local rate/international connection cost sharing, supplemented by intelligent routing services and additional services.

Premium Rate 090x

National, chargeable phone number for purchasing services and products via the fixed and mobile network. Supplemented by intelligent routing and additional services.

Shared Cost 084x

Einprägsame, nationale Telefonnummer mit Kostenteilung für die einfache Erreichbarkeit übers Fest- und Mobilnetz. Ergänzung mit intelligenten Routing- und Zusatzdiensten.

SMS/MMS Large Account

Direct transmission of large quantities of SMS/MMS messages at an attractive price. Connection of own services, implementation of professional mobile marketing campaigns.

VoIP Phone

IP-based telephone service in which phone and fax connections can be procured flexibly per site as a service. Virtual communication solution with individual terminal features.