Contact Center (Multichannel)Support and retain customers professionally

What you need

You want to be available for your customers to contact at any time and provide professional support via all communication channels – phone, e-mail, SMS or Internet – and thereby increase customer satisfaction and retention.

What we offer

With Contact Center (Multichannel), you receive modern solutions from a single source. You communicate with your customers reliably and quickly, regardless of the media. Your agents work more efficiently thanks to a desktop for all communication channels and system integration (CRM, ERP). Our flexible platforms facilitate simple as well as complex contact centers. Functions such as IVR (announcements, wait field), skill-based routing, computer telephony integration (CTI), Unified Communications (UC), call recording, quality monitoring and reporting round off our service offer. Optimise your customer support with Contact Center (Multichannel).

Services at a glance

  • Contact Center: consulting, planning, implementation and operation from a single source.
  • Purchase (on-site) or lease (network-based service).
  • Solutions from various manufacturers that can be extended flexibly.
  • Intelligent distribution (inbound/outbound) according to utilisation, function and agent skills.
  • Integration of all communication signals, incorporation into business applications (CRM, ERP).
  • Optimisation of availability, utilisation, organisation and processes.
  • Monitoring, real-time reporting, historical reporting.

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Optimise customer interaction

And improve relationships over the long term. Acquire new customers, improve dialogue, use cross- and upselling and create an exceptional service experience.

Contact Center Solutions

Intelligent routing and contact centre solutions for professional and efficient customer communication. Increase accessibility and consulting quality, increase customer retention and exploit potential.

Call Center (Voice)

Call center solutions (telephony only) for end-to-end customer support and retention, intelligent call distribution, versatile reporting, additional functions and flexible, extendable solutions.

Customer Relationship Management (CRM)

Professional customer relationship management (CRM) helps to acquire and retain customers, make relationships more profitable and processes more efficient. The customer data analysis enables the offering to be optimised.

Managed Communications & Collaboration

Comprehensive services for optimising communication processes. All services are brought together on a single platform. Teams collaborate more efficiently; time and cost savings.

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Standardised, flexible telephone numbering across all your company sites, combined with intelligente routing and additional services for maximum availability.

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Digital signage solutions for efficient and emotional communication of the right content at the right time to the right target group, complete offer for hardware, software and networking.