Customer Relationship Management (CRM)Acquiring and retaining customers, making processes more efficient


What you need

You want to win new customers, retain existing customers and make customer relationships more profitable. You want to make your processes easier, faster and more efficient and overtake your competitors.

What we offer

Customer Relationship Management gives you future-oriented CRM solutions from a single source. With you, Swisscom works out and implements the best solution for you. Regardless of media, CRM helps you provided targeted support for your customers and permits optimum processing of all customer interactions. The analysis of your customer data provides you with insights into structure and requirements and helps you to continuously optimise your offering. Swisscom is product-independent has a wealth of experience with regard to customer-oriented processes and solutions for marketing, sales and support.

Services at a glance

  • Use CRM to acquire and retain customers, make relationships more profitable and processes more efficient
  • CRM: Consulting, planning, project support and implementation from a single source
  • Fast implementation thanks to process-oriented solutions and modern architectures
  • Takes account of industry standards and specific business and IT requirements
  • Flexibly extensible and modifiable solutions
  • Extensive experience, long-term partnership

previous

These topics are also of interest to you:

RSS feed

Optimise customer interaction

And improve relationships over the long term. Acquire new customers, improve dialogue, use cross- and upselling and create an exceptional service experience.

Contact Center Solutions

Intelligent routing and contact centre solutions for professional and efficient customer communication. Increase accessibility and consulting quality, increase customer retention and exploit potential.

Call Center (Voice)

Call center solutions (telephony only) for end-to-end customer support and retention, intelligent call distribution, versatile reporting, additional functions and flexible, extendable solutions.

Contact Center (Multichannel)

Contact center solutions for end-to-end customer support and retention. Integration of business applications and all communication channels, several additional functions, extendable solutions.

Digital Signage

Digital signage solutions for efficient and emotional communication of the right content at the right time to the right target group, complete offer for hardware, software and networking.

International City Access

Local phone numbers for ease of accessibility in over 40 countries. Local rate/international connection cost sharing, supplemented by intelligent routing services and additional services.

Shared Cost 084x

Einprägsame, nationale Telefonnummer mit Kostenteilung für die einfache Erreichbarkeit übers Fest- und Mobilnetz. Ergänzung mit intelligenten Routing- und Zusatzdiensten.

SMS/MMS Large Account

Direct transmission of large quantities of SMS/MMS messages at an attractive price. Connection of own services, implementation of professional mobile marketing campaigns.

Freecall 0800

Easy-to-remember, national phone number for free accessibility via fixed and mobile network. Supplemented by intelligent routing services and additional services.