Field ForceEfficient service engineers thanks to mobile solutions


What you need

You want your service engineers to be provided with the latest information while they are on the road. You also want to improve customer service, avoid idle times and reduce administrative workload.

What we offer

Field Force from Swisscom help you analyse your company’s mobile requirements. We help you choose the right partner for equipping your service engineers with a mobile solution. We also ensure the technical connection to Swisscom’s comprehensive mobile network. A competent contact person supports you, from analysis, evaluation and commissioning through to support for your Field Force solution. You save costs and increase customer satisfaction.

Services at a glance

  • Mobile solutions for automatic order and report handling
  • Ideal for service engineers
  • Seamless integration of different media: No more faxed orders and manual order entry on the PC
  • Considerable cost reduction for order entry and management
  • Invoices issued more quickly (customers)
  • Greater customer satisfaction (faster goods delivery, competent advice thanks to access to CRM data)

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Swisscom lets things communicate

12/19/2011

Machine-to-Machine (M2M) communication is growing rapidly. It is estimated that there will soon be more machines communicating directly with each other than there are mobile phone users. Swisscom wants to drive communication between devices even more strongly, and to this end it is establishing a separate M2M department.

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Accelerate business processes

For sales force, service engineers, logistics, system monitoring, alerting, billing or document management: You gain time, and save costs

Process Solutions

Integrated communication solutions for field sales, service engineers, logistics and systems. Accelerates business processes and simplifies automated monitoring and remote controlling of systems.

Machine to Machine

Optimise communication between machines (M2M). Swisscom offers analysis, consulting, implementation and operation from a single source. Secure, gap-free access to data throughout Switzerland and worldwide.

Logistics processes

Optimisation of logistics processes in companies. Modern solutions from a single source lead to increased efficiency, lower costs and higher customer satisfaction. Comprehensive services from analysis to support.

Sales Force

Mobile solutions help to increase the efficiency of the field sales team and improve customer service. Customer satisfaction increases, processes are optimised and costs reduced.