Contact Apprenticeships
Do you have any questions about apprenticeships at Swisscom? Get in touch! Our apprentices are available by telephone on weekdays from 9 a.m. to 4.30 p.m. Alternatively, send us an email. We look forward to hearing from you.
Telephone
During the week, our lines are open from 9.00 a.m. to 4.30 p.m. on the following 0800 freecall number:
E-mails should be sent to the following address:
Chatbot
You can also easily chat with our chatbot:
Contact our team
| | Please apply directly for the apprenticeship of your dreams. All vacant positions are advertised here. We cannot accept speculative applications. |
FAQs
General questions about the application process
When can I apply?
Apprenticeships are usually advertised from 1 August onwards. For retail training programmes, they are published later, from 1 September onwards. You can apply via the job portal from these dates.
Do I need a certain level of education or a specific grade point average?
At Swisscom, people come before paperwork, which means you don't need to submit school reports or grade point averages. What matters is who you are, not just what's on paper.
What documents do I need to upload? (Certificates, letter of motivation?)
You no longer need to submit a full application package. Simply provide your contact details via the job posting and you will receive further information. At the first stage, your CV is sufficient. A cover letter is not required.
Does Swisscom offer trial apprenticeships?
Of course, but in a different way: instead of traditional taster courses, we offer information and experience days. In retail in particular, you may be able to do a traditional taster course in a shop if you ask in person. You can find more information about our offers here.
Can I apply for several apprenticeships at the same time?
We only consider one application per person. If you submit multiple applications, you will be asked which profession you prefer. Only this application will then be considered.
Are there any special regulations for PiBS and Way-up?
A secondary school leaving certificate or grammar school diploma is required for PIBS and Way-Up programmes. Without this qualification, we recommend applying for a regular apprenticeship.
How long will it take to receive a response?
Swisscom usually responds within 15 working days of receiving your application, with feedback and information on the next steps in your personal profile.
Error messages
Where can I turn if something doesn’t work?
You can reach us on weekdays from 9:00 a.m. to 4:30 p.m. on our free hotline: 0800 55 9000.
Job advertisement
The job posting lists several locations. Where will I be based?
If the job posting lists “Bern, Olten, Lucerne”, your place of work will be in one of these locations. The final location is determined by the vocational school closest to you.
The apprenticeship in my region is no longer online. Where can I find it again?
If you can no longer find the apprenticeship advertisement on our job portal, it means that we have already filled these apprenticeship positions.
Please only apply for apprenticeships in your region of residence. Unfortunately, we have to reject applications for other regions due to the long commuting distances.
Unsolicited application
Can I apply even if there are no specific apprenticeship vacancies?
Unfortunately, we cannot consider unsolicited applications. Please apply only for specific apprenticeships via our job portal(opens in new tab).
Job interview
I've heard that everyone at Swisscom is on first-name basis. Is that true?
At Swisscom, everyone is on a first-name basis – from apprentices to the CEO. This already applies during the application process.
What should I keep in mind for the video interview?
Before starting the interview, check that everything is working properly (audio and video). Then simply be yourself – this helps us assess whether you’re a good fit for Swisscom.
I have been invited to a NEX Day. What should I expect?
At a NEX Day, you will visit Swisscom together with other applicants. Our goal is to assess whether you have the skills and abilities required for the apprenticeship, as well as whether you would feel at home at Swisscom and within our unique training model, and whether you can develop your potential with us.
You will complete various tasks and answer a range of questions. At the same time, you will of course have the opportunity to ask your own questions and find out whether Swisscom is the right fit for you.
How does the video question process work?
After submitting your application, you will first receive an email with information and tips on how to prepare for the video application. You will then receive a second email with a link to your video application, which is a kind of delayed interview.
In this interview, you will answer several questions. Your responses will be evaluated independently by at least two people. You may then be invited to a NEX Day (or Junior Experience Day in a shop).
Can I repeat the video interview?
The video interview cannot be repeated in order to ensure fair conditions for all applicants.
The only exception is in the event of technical issues.In this case, you can contact us by email at next.generation@swisscom.com
What happens after the video interview?
After the video interview, your application is reviewed using the dual control principle. As we receive a high number of applications, this process may take some time.
Once a decision has been made, we will inform you by email or phone. Applications are processed in the order in which they are received.
Data protection
What happens to my personal data and documents?
We use your data exclusively for the application process. After one year, all your documents will be automatically deleted.
