Zoom
“Process manager by day, pâtissier by night.”
Whether in an office or a bakery, structure and organisation create the framework in which people and ideas can develop.
By Alain Cattolico, Improve and Standardization Manager
Zoom
Whether in an office or a bakery, structure and organisation create the framework in which people and ideas can develop.
After training as a chef, I wanted to try my hand at something new and changed career twelve years ago to join Swisscom – initially in the business customer call centre before later joining the support team and My Swisscom Business customer portal development team. Today, I design processes that make my customer-facing colleagues’ work easier for them – and that benefit companies.
My Pâtisserie «Fleur de Sel» started out as a hobby and is my creative balance to the mental strain of the office. I offer handmade desserts online under my own brand and love doing so. Perhaps I’ll even have my own physical shop one day.
People are at the heart of everything I do. The same thing drives me in every area of my life: the desire to support others, promote collaboration and offer empathy.
Improve and Standardization Manager, Fribourg
Find the job or career world that suits you. In which you want to help shape and develop yourself.
What you make of it is what defines us.
