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Risk management

A conscious approach to risks

We identify, assess, control and monitor risks in the company in an ongoing, systematic process. Environmental risks, climate change or complex supply chains are also taken into account in a holistic approach. We monitor economic, social and ecological risks with established management approaches and systems.

Risk management system

Swisscom's company-wide risk management system covers the entire group and takes into account external and internal events. Swisscom observes the established COSO II and ISO 31000 standards. The Swisscom risk management system thus complies with the various requirements of its own corporate governance and those of Swiss law.

Risk factors

Statement on the risk situation

Risk drivers include changes in the markets, competition, technology, regulation and policies. The importance of traditional telecommunications services is waning. Swisscom plans to compensate for the loss of revenue from its core business with new offerings in the areas of digitisation and IT services. In the long term, market developments will require profound adjustments and are associated with business model, technology and human capital risks.

Financial risks

Currency, interest rate, credit risks

Swisscom is exposed to various financial risks resulting from business and financial activities. The main financial risks arise from changes in foreign exchange rates, interest rates and the creditworthiness and solvency of other parties. A further risk is involved in securing solvency.

Delivery chain risks

Fair supplier relations

Swisscom’s partners provide goods and services in excess of CHF 4 billion annually. Swisscom attaches importance to fair and efficient partnerships with suppliers, who share its social and ecological goals and values. Swisscom works with its partners to protect the environment and improve working conditions.

Control instruments

Permanent monitoring

The Board of Directors is responsible for the establishment and monitoring of the group-wide assurance functions of risk management, internal control system for financial reporting, compliance management and internal auditing. The internal audit unit, which is directly responsible to the chairperson of the Board of Directors, verifies compliance with corporate governance guidelines across the group. In addition to regular audits, it provides a confidential anonymous whistleblowing system, in which special audits can be initiated by all employees.


External auditing and controlling

At the behest of the Board of Directors, the Audit Committee verifies the qualifications, independence and performance of the statutory auditors as a state-supervised auditing firm. The statutory auditors are appointed annually by the Annual General Meeting. In 2019, PricewaterhouseCoopers AG (PwC) was appointed the new statutory auditor for Swisscom Ltd and its Group companies. Fastweb is already audited by PricewaterhouseCoopers S.p.A.


Responsible fiscal policy

A fundamental pillar of Swisscom's sustainability strategy is a coherent, responsible fiscal policy. Swisscom attaches importance to paying its fair share of taxes in every country in which it conducts business. Swisscom‘s earnings are allocated in compliance with local and international provisions and standards (such as OECD guidelines), and in observance of the arm's length principle, to the countries in which the income was generated.
Income tax expense 2019 in CHF million: 28 Switzerland, 27 Italy


Against bribery in any form

Swisscom condemns corruption of any kind. Swisscom's business activities are conducted in a fair, honest and transparent manner. Swisscom has taken many organisational precautions to avoid corruption. An anti-corruption directive and various guidelines define correct and incorrect conduct. Employees exposed to the risk of corruption receive special training. The Group Compliance division supervises implementation of the requirements. Finally, all employees can take advantage of a confidential anonymous whistleblowing system.

Holistic approach

Social and ecological risks

Aside from economic risks we also attempt to identify and control ecological and social risks. For instance, climate change or complex supply chains involve risks that we continuously evaluate in our risk management system and try to minimise by means of appropriate action.

Legal notice
All information valid as of 31 December 2019
Subject to modification without notice. Errors excepted.
The printed version of the 2019 Annual Report is authoritative