Whether voice or data, mobile or fixed network, individual products or integrated solutions, as a leading provider in the field of business communications, the Business Customers segment supports customers with the planning, implementation and operation of their IT and communications infrastructure, including the provision of cost-efficient solutions and reliable services. Business Customers ranks as one of the leading providers specialising in the integration and operation of complex IT systems. In addition, its core competencies are in the fields of IT outsourcing services, workplace services, SAP services and services for the financial industry.
The inOne SME and Smart Business Connect packages offer modern IP fixed network telephony, Internet and services all in one. inOne SME mobile provides SMEs with suitable mobile subscriptions combining unlimited surfing, SMS and calls in all Swiss networks with roaming in more than 190 countries. SMEs additionally enjoy the option of IT and communication infrastructure as a service. Complementary services like marketing tools, business apps or scalable cloud services round off the SME portfolio.
Our offering for Business Customers includes comprehensive services like cloud, outsourcing and workplace solutions, mobility solutions such as Natel go, network solutions, business process optimisation, SAP solutions and extensive services tailored to the financial industry.
Our high-quality products set us apart from the crowd. Our mobile network offers very good coverage and top speeds with 4G+. Our cloud-based services satisfy the highest security and reliability requirements. All our products meet our high sustainability standards.
Our service desk takes 1.2 million calls annually and we complete more than 300,000 service visits. Business Customers enjoy the benefit of excellently qualified personal advisors. We also offer workshops and think tanks on current trends, e.g. the Internet of Things, big data and consumerisation.
Reporting is by “Residential Customers”, “Business Customers”, “Wholesale” and “IT, Network & Infrastructure” segments which are grouped under Swisscom Switzerland, as well as “Fastweb” and “Other operating segments”. In addition, "Group Headquarters", which includes non-allocated costs, is accounted for separately in reporting. Here are some key figures for Swisscom Switzerland and the Enterprise Customers division in 2020.
|Key figures for Swisscom Switzerland Business Customers||in CHF million, or as indicated|
|Wholesale segment result before depreciation and amortisation (EBITDA)||1,344|
|No. of full-time equivalent employees||4,917|
|Revenue after services||in CHF million|
|Telecom services revenue||1,721|
|Solutions business revenue||1,058|
All figures valid as of 31/12/2020
Subject to modification without notice. Errors excepted
The printed version of the 2020 Annual Report is authoritative