Powered by Swisscom & EPFL
Artificial Intelligence from Swisscom and EPFL will enable you to improve your customer service, whatever channels you use. You can help your staff and customers to find the best solution much more quickly and easily, increasing both customer satisfaction and productivity.
Optimize your customer service by making it easier and quicker to find the right solutions.
Quicker and better solutions increase customer and staff satisfaction levels.
Automatically direct queries to the right expert in order to shorten handling times.
AI makes it easier to find solutions quickly by making accurate suggestions.
Our applications are based on reusable AI components.
AI enables you to sort incoming, unstructured queries easily and to assign them automatically to the most suitable expert.
Automatically categorises content, such as e-mail content, for you.
AI enables you to automatically convert spoken queries into text, as well as to evaluate them further and process them.
Converts spoken words and sentences into text for you.
Automatically recognizes the language in which queries are submitted.
With AI, expertise from all information sources can be accessed extremely quickly thanks to continuous automatic indexing.
Indexes all solutions for you and makes them easy to search.
With AI, you can automatically suggest the best solutions to your customers and staff, and increase their accuracy with every query received.
Identifies keywords (including their meaning) contained in queries.
Identifies the topics contained in queries.
The Swisscom competence centre for artificial intelligence will provide you with comprehensive assistance with developing and implementing your tailor-made AI solution for customer service.
We’ll help you to identify problems that can be solved using AI and advise you how to proceed.
We evaluate your existing data, choose the right AI enabler and develop the most suitable applications accordingly.
We help you to integrate AI into your systems, ensure that it runs smoothly, maintain it and develop it further.
AI applications make sense for all service channels: in the shop, on the phone, e-mail, chat, social networks and corporate websites – AI can improve all service processes.
Help your experts in an increasingly complex product environment with smart routing and intelligent solution proposals.
Support your customers in self-service channels with chatbots and virtual assistants that become cleverer with every query.
What our customers say.
“With the new AI solution, my average handling time has noticeably improved.”
Manuel Tschanz, call centre employee
We can efficiently integrate your tailor-made AI solution into existing systems thanks to open interfaces.
I’m here to help you and look forward to advising you in person.
AI expert for customer service
With an AI solution from Swisscom, you’ll benefit from exceptional know-how and outstanding quality.
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