The Business Customers division

Whether voice or data, mobile or fixed network, individual products or integrated solutions, as a leading provider in the field of business communications, the Business Customers segment supports customers with the planning, implementation and operation of their IT and communications infrastructure, including the provision of cost-efficient solutions and reliable services. Business Customers ranks as one of the leading providers specialising in the integration and operation of complex IT systems. In addition, its core competencies are in the fields of IT outsourcing services, workplace services, SAP services and services for the financial industry.

inOne SME

Products SME

Internet, Service, Telephony, TV

With inOne, Swisscom offers SMEs flexibly combinable bundle offers. With symmetrical bandwidths of up to 10 Gbit/s, Swisscom inOne provides fibre-optic customers with ultra-fast Internet. In addition, there are extensive service offerings and applications such as the myCloud online storage. Furthermore, inOne includes blue TV, the most widespread cloud-based TV solution in Switzerland. The fourth element of inOne is fixed network telephony.

Go to products for SMEs

Products

Comprehensive service solutions

Our offering for enterprise customers includes comprehensive services like cloud, outsourcing and workplace solutions, mobility solutions such as Natel go, network solutions, business process optimisation, SAP solutions and extensive services tailored to the financial industry.

Go to products for Enterprise Customers

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Quality

Our success stories

Our high-quality products set us apart from the crowd. Our mobile network offers very good coverage and top speeds with 5G. Our cloud-based services satisfy the highest security and reliability requirements. All our products meet our high sustainability standards.

Go to Success stories

Service

Service excellence

Our service desk takes 1.2 million calls annually and we complete more than 300,000 service visits. Business Customers enjoy the benefit of excellently qualified personal advisors. We also offer workshops and think tanks on current trends, e.g. the Internet of Things, big data and consumerisation.

Go to trends

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Key figures

Sound business performance

Reporting is by “Residential Customers”, “Business Customers”, “Wholesale” and “Infrastructure & Support Functions” segments which are grouped under Swisscom Switzerland, as well as “Fastweb” and “Other operating segments”. Here are some key figures for Swisscom Switzerland and the Business Customers division in 2021.

Key figures for Swisscom Switzerland Business Customers in CHF million, or as indicated
Net revenue 3,058
Wholesale segment result before depreciation and amortisation (EBITDA) 1,287
No. of full-time equivalent employees 5,045
Revenue after services in CHF million
Telecom services revenue 1,637
Solutions business revenue 1,111
Merchandise revenue 228
Other revenue 6

Legal information

All figures valid as of 31/12/2021
Subject to modification without notice. Errors excepted
The printed version of the 2021 Annual Report is authoritative