The Business Customers division
Swisscom supports business customers in the digitisation process and develops forward-looking solutions with them. The comprehensive ICT portfolio includes not only cloud, outsourcing, workplace and IoT solutions, but also mobile communications and network solutions, site networking, business process optimisation, SAP solutions, security and authentication solutions, and industry-specific services, for example in the financial sector.
Products SME
Flexible ICT solutions
Swisscom offers SME customers everything from a single source: from the right Internet connection and package deals, to efficient mobile subscriptions, cloud solutions and security services, to tools for flexible working. Swisscom also provides support with simple digital solutions directly at the customer interface.
Products
Comprehensive ICT portfolio
For large corporations, Swisscom offers integrated ICT solutions and services: for all security needs, adapted cloud solutions, intelligent IoT offerings, limitless connectivity, secure and efficient networking solutions, and flexible solutions for collaboration and communication in a modern working world. In addition, Swisscom offers individual solutions in the areas of system integration, consulting and IT outsourcing, as well as in IT operations.
Quality
Our success stories
Our high-quality products set us apart from the crowd. Our mobile network offers very good coverage and top speeds with 5G. Our cloud-based services satisfy the highest security and reliability requirements. All our products meet our high sustainability standards.
Service
Top customer satisfaction
Swisscom supports business customers directly, in person, online and on site. Experts hold events, workshops, audits, webinars and think-tanks. Service technicians conduct over 300,000 on-site visits. In the event of a cyber attack, specialists provide customers and non-customers with round-the-clock support. The customer satisfaction survey conducted each year is at a very high level.
Key figures
Sound business performance
Reporting is by “Residential Customers”, “Business Customers”, “Wholesale” and “Infrastructure & Support Functions” segments which are grouped under Swisscom Switzerland, as well as “Fastweb” and “Other operating segments”. Here are some key figures for Swisscom Switzerland and the Business Customers division in 2022.
| Key figures for Swisscom Switzerland Business Customers | in CHF million, or as indicated |
|---|---|
| Net revenue | 3,129 |
| Wholesale segment result before depreciation and amortisation (EBITDA) | 1,384 |
| No. of full-time equivalent employees | 5,177 |
| Revenue after services | in CHF million |
|---|---|
| Telecom services revenue | 1,588 |
| Solutions business revenue | 1,181 |
| Merchandise revenue | 313 |
| Other revenue | (1) |
Legal information
All figures valid as of 31/12/2022
Subject to modification without notice. Errors excepted
The printed version of the 2022 Annual Report is authoritative