Swisscom’s organisational structure

Swisscom Ltd comprises five Group divisions: Group Business Steering, Group Human Resources, Group Strategy & Board Services, Group Communications & Responsibility and Group Security. The Board of Directors delegates the day-to-day business management to the CEO of Swisscom Ltd. The Group Executive Board is comprised of the CEO, the heads of the Group divisions Group Business Steering (CFO) and Group Human Resources (CPO), plus the heads of the business divisions Sales & Services, Products & Marketing, Enterprise Customers, and IT, Network & Infrastructure. The Group also operates a Digital Business division and Group companies such as the Italian subsidiary Fastweb S.p.A.

  Group Divisions

  Member of the Group Executive Board

  Group Companies

  Further Business Divisions

Residential Customers

The division for residential customers provides mobile and fixed-network services, broadband Internet and digital TV.

Go to Residential Customers

Business Customers

Swisscom plans, implements and operates the entire ICT infrastructure for business customers.

Go to Business Customers

IT, Network and Infrastructure

The IT, Network and Infrastructure function is responsible for our networks, which we also provide to third parties over Wholesale.

Go to IT, Network & Infrastructure


We are focusing on growth areas with our Italian subsidiary Fastweb as well as with Digital Business.

To the other divisions

Corporate management

In good hands

The members of the Swisscom Board of Directors and Group Executive Board use their experience to look after the overall strategy of the company and, together, find answers to current and future challenges.

Legal information

All figures are as at 31 December 2020
Subject to corrections and changes
The printed version of the 2020 Annual Report is authoritative

Swisscom’s reporting focuses on the three operating divisions Swisscom Switzerland, Fastweb and Other Operating Segments. Group Headquarters, which includes non-allocated costs, is reported separately. Swisscom Switzerland comprises the customer segments Residential Customers, Business Customers and Wholesale, as well as the IT, Network & Infrastructure division.