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Switching alarm systems to IP

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Switching alarm systems to IP

Alarm systems that transmit alarms over the traditional fixed network are affected by the switch to IP Most lines will be switched to IP by the end of 2017. The full transition of customer lines to IP in larger regions across Switzerland will start at the beginning of 2018 to drive dismantling of the old infrastructure in those areas. Customers who have not yet switched to an IP product by then will be helped to do so by Swisscom. All alarm systems affected will have to be modernised in advance to ensure their reliable continued operation.

Frequently asked questions

Which alarm systems are affected?

Only alarm systems that currently transmit alarms over the traditional fixed network (analogue or ISDN) are affected. Many systems are not affected because they only transmit alarms over the mobile network. Systems that only sound an alarm locally (using a siren) are also not affected.

As an owner, what must I do?

Contact the installer or supplier of your system as early as possible. They will take the necessary steps to ensure the reliable operation of your alarm system. We would recommend switching the alarm system before the telephony switch.

What about mandatory systems?

Mandatory systems are subject to more stringent standards and can only be switched by the appropriate installation company. Dual transmission over IP and mobile communication channels is required for mandatory systems. Companies within the professional association for telecommunications and security (IG TUS) will advise any affected operators directly and help them with the switch to IP.

What will the switch cost?

Costs will vary depending on the size and complexity of the system. Swisscom is financing the investment for switching its networks and exchanges but the costs for switching alarm systems will be met by the operator.

Transmission solutions for alarm signals

Transmission over the fixed IP network and mobile network

Dual solutions are the most reliable; they transmit information primarily via the fixed IP network but also over the mobile network. This is seen as the most reliable means of transmitting information. It is even more reliable than traditional transmission using the fixed network alone.

Transmission over the mobile network

Transmission over the mobile network meets the necessary requirements in many cases. Many systems are already equipped for this alternative type of transmission, which is easy to implement.

Transmission over the fixed IP network

Transmission over the fixed IP network meets the necessary requirements in many cases. Many systems can be switched to this type of transmission relatively easily.

Analogue-IP converter

Some alarm system providers use additional converters to connect previous systems directly with an IP device.

Modem over VoIP

Tests with manufacturers have shown that many conventional alarm system modems can transmit successfully via the analogue router interface.

Mobile coverage during a power failure

If there is a power failure, Swisscom ensures its mobile phone network can continue to function by battery power for an hour. Check the availability of the mobile phone network during a power failure at your location.


Switching special applications to IP

Alarm systems, lift phones, fire alarms: all major, and often life-saving special applications which are affected by the switch to All IP. Unlike fixed network connections, we cannot provide customers with direct support because the contracts for these applications are concluded with the respective providers and not with us. Find out more in our video.

Video total length 02:17 min.

Join the discussion!

Do you have comments, questions, suggestions, notes or criticisms about switching alarm systems to IP? Join in the discussion - we look forward to your input.

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