Swisscom, Switzerland’s leading telecoms company and one of its leading IT companies, is headquartered in Ittigen, close to the capital city Berne. Outside Switzerland, Swisscom has a presence on the Italian market in the guise of Fastweb. To the end of the 1st Quarter 2021 over 19,000 employees generated sales of CHF 2,803 million. It is 51% Confederation-owned and is one of Switzerland’s most sustainable and innovative companies.
Swisscom only operates in Switzerland and Italy. In line with Swiss Federal Council policy, Swisscom may only hold interests outside of Switzerland if beneficial for the core business within the Swiss domestic market or of strategic importance.
In Switzerland, Swisscom offers residential customers an extensive range of digital TV, mobile telecommunications and other services. In the B2B segment, its portfolio includes network, cloud and ICT services.
Revenue and EBITDA in CHF million 2020
In Italy, Swisscom's Fastweb offers a range of broadband, digital TV and mobile telecommunications services for residential customers and a comprehensive portfolio of ICT, cloud and security services for business customers.
Revenue and EBITDA in CHF million 2020
Outside of Switzerland and Italy, Swisscom holds strategic interests, primarily through its venture capital arm and also operates an outpost in Silicon Valley and Shanghai.
To the end of the 1st Quarter 2021, revenue increased by CHF 66 million or 2.4% year-on-year to CHF 2,803 million. Operating income before depreciation and amortisation (EBITDA) increased by 1.2% or CHF 13 million to CHF 1,124 million. The Swisscom Group’s investments increased year-on-year by CHF 24 million or 4.7% to CHF 540 million.
Figures valid as of 31 March 2021
Swisscom offers mobile telecommunications, fixed network, Internet and digital TV solutions for business and residential customers. We are also one of the largest providers of IT services in Switzerland. We develop and maintain the wireless and wireline network infrastructure, distribute broadcasting signals and are also active in the banking, energy, entertainment, advertising and healthcare sectors.
Swisscom employs about 19,000 people including about 900 apprentices. Around one third have daily contact with customers, either in sales or in customer service. Swisscom offers its staff outstanding working conditions under a collective employment agreement.
Full-time equivalent employees as of end of March 2021
Swisscom generates around 80% of its net revenue and operating income before depreciation and amortisation (EBITDA) from business operations in Switzerland. The Swiss telecommunications market has an estimated total revenue volume of CHF 11 billion, the market for IT services has total revenue of about CHF 17 billion. Outside Switzerland we are primarily active in Italy, where, with Fastweb’s market share of 15% in the residential customer segment, we are number two in the broadband market.
In the Swiss Telecommunication market, the main nationwide competitors are UPC, Salt and Sunrise. UPC Switzerland is a subsidiary of Liberty Global, Sunrise Communications Group is listed on the Swiss Stock Exchange with Freenet AG as its largest shareholder. Salt is owned by NJJ Capital. In Q1 2019, Sunrise announced an agreement to buy UPC Switzerland (completion of the transaction is subject to the customary regulatory and AGM approval). In the enterprise sector, the IT services market in particular, Swisscom competes with other local or international providers such as British Telecom Group or T-Systems.
In Italy, Swisscom’s main competitors are three integrated telco players: Telecom Italia (TIM), Vodafone Italy and Wind Tre. In 2018, Iliad entered the market as the fourth Mobile Network Operator. Enel Open Fibre, a subsidiary of the utility Enel, offers wholesale broadband services for broadband players.
|Mobile||Sunrise, Salt, UPC (MVNO), other MVNOs|
|Broadband||UPC, Quickline, Sunrise, Salt, other Cable operators and ISPs|
|Digital TV||UPC, Quickline, Sunrise, Salt, other Cable operators and ISPs|
|Broadband||Telecom Italia, Vodafone, Wind Tre, Tiscali, Linkem|
|Digital TV||Telecom Italia, Vodafone, Wind Tre, Iliad, other MVNOs|