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Our business model

Swisscom offers mobile telephony, fixed network, Internet and digital TV to business and residential customers. We are also one of the largest providers of IT services in Switzerland. We build and maintain the mobile and fixed network infrastructure, distribute broadcast signals and are also active in the banking, energy, entertainment, advertising and healthcare sectors.

«We play a pioneering role in digitisation.»

Urs Schaeppi, CEO Swisscom

Input factors

To achieve our corporate goals, we rely on the following key inputs.


Fair supply chains


Best employees


Constant innovation


Technology


Strong partner


Financial resources


“Innovations and best experiences set us apart from our competitors, impress our customers and generate revenue.”

Dirk Wierzbitzki, Head of Residential Customers

Value creation processes

Our strategic value creation processes are described in brief here.


Residential customers


Business customers


Wholesale


Fastweb


“We will continue to make major investments in new technologies so we can offer our customers the best in a networked world.”

Christoph Aeschlimann, Head of IT, Network & Infrastructure

Output

This is what sets us apart from our competitors:


Best customer experience


New growth


Financial profitability


Commitment to sustainability


Innovation leader


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