Swisscom, Switzerland’s leading telecoms company and one of its leading IT companies, is headquartered in Ittigen, close to the capital city Berne. Swisscom’s international activities are concentrated mainly in Italy, where its subsidiary Fastweb is one of the biggest broadband providers. More than 20,000 employees generated sales of CHF 11.7 billion to the end of 2017. Swisscom is one of the most sustainable companies in Switzerland and Europe.
Swisscom operates in Switzerland and Italy only. It develops, produces and markets network infrastructures and related services for the telecommunications, information technology, broadcasting, media and entertainment industry. In line with Swiss Federal Government policy, the company may only hold interests outside of Switzerland if beneficial for the core business within the Swiss domestic market or of strategic importance.
In Switzerland, Swisscom offers residential customers an extensive range of digital TV, mobile telecommunications and other services. In the B2B segment, its portfolio includes network, cloud and ICT services.
|Revenue and EBITDA in CHF million 2017|
In Italy, Swisscom's Fastweb offers a range of broadband, digital TV and mobile telecommunications services for residential customers and a comprehensive portfolio of ICT, cloud and security services for business customers.
|Revenue and EBITDA in CHF million 2017|
Digitisation, changing customer needs, cut-throat competition in the saturated core market and new providers with disruptive business models are all putting pressure on our business. The aim of our long-term strategy is to compensate for the decline in revenue and income in order to maintain financial strength for the high level of investment in new technologies.
Based on its strategy, Swisscom has set different short and long-term goals, which take into account economic, ecological and social aspects.
Financial Goals for 2018
|Net revenue||around CHF 11.6 billion|
|Operating income before depreciation and amortisation (EBITDA)||around CHF 4.2 billion|
|Capital expenditure in property, plant and equipment and other intangible assets||less than CHF 2.4 billion|
|Energy efficiency in Switzerland||+35% to end 2020 (compared with 2016)|
|CO² emissions in Switzerland||2:1 (savings twice as great as own emissions) by end-2020|
|Ultra-broadband in Switzerland||85% covered by end-2021 with more than 80 Mbps|
|Ultra-broadband in Italy||13 million households covered by end-2021 with FTTS and FTTH|
In the 2017 financial year, net revenue rose CHF 19 million or 0.2% year-on-year to CHF 11,662 million. Operating income before depreciation and amortisation (EBITDA) increased by CHF 2 million to CHF 4,295 million. At CHF 2,378 million, capital expenditure was CHF 38 million or 1.6% lower year-on-year.
Swisscom offers corporate and residential customers mobile and fixed-line telephony, Internet and digital TV. Furthermore, we are one of Switzerland’s largest providers of IT services. We build and maintain infrastructure for mobile and fixed-line telephony, transmit broadcasting signals and are active in the banking, energy, entertainment, advertising and healthcare sectors.
Swisscom employs around 17,700 employees across Switzerland. Swisscom is also training 959 apprentices in Switzerland. Around one third have daily contact with customers, either in sales or in customer service. Swisscom offers its staff outstanding working conditions under a collective employment agreement.
Swisscom generates over 80% of its net revenue and operating income before depreciation and amortisation (EBITDA) from business operations in Switzerland. The Swiss telecommunications market has an estimated total revenue volume of CHF 12 billion, the market for IT services has total revenue of CHF 10 billion. With a 9% market share we are one of the biggest IT providers. Outside Switzerland, our strongest presence is in Italy, where with Fastweb we are number two in the broadband market of the residential customer segment with a market share of 16%.
Swisscom rates sustainability very highly. We aim to save resources and ensure communication services in harmony with this aspiration. As a national infrastructure provider and a company committed to providing a public service, Swisscom holds a special position. Our sustainability strategy helps to ensure our company's long-term success.