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Company profile: An overview of Swisscom

Swisscom, Switzerland’s leading telecoms company and one of its leading IT companies, is headquartered in Ittigen, close to the capital city Berne. Swisscom’s international activities are concentrated mainly in Italy, where its subsidiary Fastweb is one of the biggest broadband providers. More than 21,000 employees achieve a revenues of CHF 11.64 billion to the end of 2016. Swisscom is one of the most sustainable companies in Switzerland and Europe.

Corporate strategy

The best in the networked world – everywhere and all the time

Digitisation, changing customer needs, cut-throat competition in the saturated core market and new providers with disruptive business models are all putting pressure on our business. The aim of our long-term strategy is to compensate for the decline in revenue and income in order to maintain financial strength for the high level of investment in new technologies.

What we aim to achieve

Based on its strategy, Swisscom has set different short and long-term goals, which take into account economic, ecological and social aspects.

Financial Goals for 2017

Net revenue approx. CHF 11.6 billion
Operating income before depreciation and amortisation (EBITDA) approx. CHF 4.2 billion
Capital expenditure in property, plant and equipment and other intangible assets approx. CHF 2.4 billion

Ecological goals

Energy efficiency in Switzerland +35% to end 2020 (compared with 2016)
CO² emissions in Switzerland 2:1 (savings twice as great as own emissions) by end-2020

Other goals

Ultra-broadband in Switzerland 90% cover by end 2021
Ultra-broadband in Italy 50% cover by end 2020


Current key figures

In 2016, revenue dropped slightly by CHF 35 million (0.3%) to CHF 11,643 million in comparison to the previous year. Operating income before depreciation and amortisation (EBITDA) increased by CHF 195 million (4.8%) to CHF 4,293 million due to non-recurring items. Compared with the previous year, capital expenditure was CHF 7 million (0.3%) higher at CHF 2,416 million.

Diagram shows current key figures: CHF 11,643 million net turnover / EBITDA of CHF 4,293 million / CHF 2,416 million capital expenditure.

Diagram shows connections in Switzerland: 2,367,000 fixed-network connections / 6,612,000 mobile connections / 1,476,000 TV connections / 2,356,000 broadband connections.

What we offer

Products and services

Swisscom offers corporate and residential customers mobile and fixed-line telephony, Internet and digital TV. Furthermore, we are one of Switzerland’s largest providers of IT services. We build and maintain infrastructure for mobile and fixed-line telephony, transmit broadcasting signals and are active in the banking, energy, entertainment, advertising and healthcare sectors.


Our employees

Swisscom employs over 18,000 people at locations throughout Switzerland, including more than 940 apprentices. Around one third have daily contact with customers, either in sales or in customer service. Swisscom offers its staff outstanding working conditions under a collective employment agreement.

The graph shows headcount (FTEs) as of end-December 2016: 4,508 residential customers / 6,932 business customers / 5,045 IT, Network & Innovation / Fastweb 2,468 / 2,219 Other / Total 21,172

Diagram shows market share in %: mobile communications 60%, broadband 54%, digital TV 32%

Market shares

Who we work for

Swisscom generates over 80% of its net revenue and operating income before depreciation and amortisation (EBITDA) from business operations in Switzerland. The Swiss telecommunications market has an estimated total revenue volume of CHF 12 billion, the market for IT services has total revenue of CHF 8.6 billion. With a 9% market share we are one of the biggest IT providers. Outside Switzerland we are primarily active in Italy, where with Fastweb and a 16% market share, we are the number two in the broadband market.

Corporate Responsibility

Sustainability pioneer

Swisscom rates sustainability very highly. We aim to save resources and ensure communication services in harmony with this aspiration. As a national infrastructure provider and a company committed to providing a public service, Swisscom holds a special position. Our sustainability strategy helps to ensure our company's long-term success.