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Company profile: An overview of Swisscom

Swisscom, Switzerland’s leading telecoms company and one of its leading IT companies, is headquartered in Ittigen, close to the capital city Berne. Swisscom’s international activities are concentrated mainly in Italy, where its subsidiary Fastweb is one of the biggest broadband providers. Around 21,200 employees achieve a revenues of CHF 8.64 billion to the end of the 3rd Quarter 2016. Swisscom is one of the most sustainable companies in Switzerland and Europe.


The best in the networked world – everywhere and all the time

Technological transformation, intensive local and global competition and changing customer needs result in continuous price and volume erosion in our traditional business with usage-based products. Our long-term strategy aims to compensate for the decline in revenue and profit, thus maintaining the financial power to invest strongly in new technologies.

What we aim to achieve

Based on its strategy, Swisscom has set different short and long-term goals, which take into account economic, ecological and social aspects.

Financial Goals for 2016

Net revenue more than CHF 11.6 billion
Operating income before depreciation and amortisation (EBITDA) approx. CHF 4.25 billion
Capital expenditure in property, plant and equipment and other intangible assets approx. CHF 2.4 billion

Ecological goals

Energy efficiency in Switzerland +35% to end 2020 (compared with 2015)
CO² emissions in Switzerland 2:1 (savings twice as great as own emissions) by end-2020

Other goals

Ultra-broadband homes and businesses in Switzerland 85% cover by end 2020 with over 50 Mbps
Ultra-broadband homes and businesses in Italy 30% cover or around 7.5 million by end-2016
Mobile ultra-broadband in Switzerland 99% coverage with 4G/LTE by the end of 2016


Current key figures

In the first nine months of 2016, revenue decreased slightly by CHF 8 million or 0.1% year-on-year to CHF 8,643 million. Due to non-recurring items, operating income before depreciation and amortization (EBITDA) increased by CHF 208 million or 6.7% to CHF 3,307 million. Capital expenditure increased compared to the previous year by CHF 31 million or 1.8% to CHF 1,768 million.

Diagram shows current key figures: CHF 5,769 million net turnover / EBITDA of CHF 2,227  million / CHF 1,193 million capital expenditure. Figures valid as of 30 June 2016.

Diagram shows connections in Switzerland: 2,518,000 fixed-network connections / 6,623,000 mobile connections / 1,400,000 TV connections / 2,320,000 broadband connections. Figures valid as of 30 June 2016.

What we offer

Products and services

Swisscom offers corporate and residential customers mobile and fixed-line telephony, Internet and digital TV. Furthermore, we are one of Switzerland’s largest providers of IT services. We build and maintain infrastructure for mobile and fixed-line telephony, transmit broadcasting signals and are active in the banking, energy, entertainment, advertising and healthcare sectors.


Our employees

Swisscom employs approx. 19,000 people at locations throughout Switzerland, including more than 900 apprentices. Around one third have daily contact with customers, either in sales or in customer service. Swisscom offers its staff outstanding working conditions under a collective employment agreement.

The graph shows headcount (FTEs) as of end-June 2016: 4,706 residential customers/5,431 business customers/5,122 IT, Network & Innovation/Fastweb 2,422/3,762 Other/Total 21,443

Diagram shows market share in %: mobile communications 59%, broadband 54%, digital TV 31%

Market shares

Who we work for

Swisscom generates over 80% of its net revenue and operating income before depreciation and amortisation (EBITDA) from business operations in Switzerland. The Swiss telecommunications market has an estimated total revenue volume of around CHF 13 billion, the market for IT services has total revenue of CHF 8.7 billion. With a 9% market share we are one of the biggest IT providers. Outside Switzerland we are primarily active in Italy, where with Fastweb and a 16% market share, we are the number two in the broadband market behind Telecom Italia.


Our competitors

In the Swiss fixed network market, Liberty Global subsidiary UPC and Sunrise are the strongest competitors. Freenet AG has a minority shareholding in Sunrise, which is listed on the Swiss Stock Exchange. Two of the main competitors in the mobile market are Salt and Sunrise. Salt is owned by NJJ Capital. In the enterprise sector, international providers such as British Telecom or Colt are also rivals. In Italy, Telecom Italia and Vodafone are Fastweb's most significant competitors

Mobile telephony
Sunrise, Salt
UPC, Quickline
Digital TV UPC, Sunrise, Quickline
Telecom Italia

Corporate Responsibility

Sustainability pioneer

Swisscom rates sustainability very highly. We aim to save resources and ensure communication services in harmony with this aspiration. As a national infrastructure provider and a company committed to providing a public service, Swisscom holds a special position. Our sustainability strategy helps to ensure our company's long-term success.