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Company profile: An overview of Swisscom

Swisscom, Switzerland’s leading telecoms company and one of its leading IT companies, is headquartered in Ittigen, close to the capital city Berne. Swisscom’s international activities are concentrated mainly in Italy, where its subsidiary Fastweb is one of the biggest broadband providers. More than 20,000 employees generated sales of CHF 11.7 billion to the end of 2017. Swisscom is one of the most sustainable companies in Switzerland and Europe.

Geographical presence

Focus on Switzerland and Italy

Swisscom operates in Switzerland and Italy only. It develops, produces and markets network infrastructures and related services for the telecommunications, information technology, broadcasting, media and entertainment industry. In line with Swiss Federal Government policy, the company may only hold interests outside of Switzerland if beneficial for the core business within the Swiss domestic market or of strategic importance.


In Switzerland, Swisscom offers residential customers an extensive range of digital TV, mobile telecommunications and other services. In the B2B segment, its portfolio includes network, cloud and ICT services.

EBITDA 3,451
Employees 17,688
Revenue and EBITDA in CHF million 2017


In Italy, Swisscom's Fastweb offers a range of broadband, digital TV and mobile telecommunications services for residential customers and a comprehensive portfolio of ICT, cloud and security services for business customers.

Revenue and EBITDA in CHF million 2017

Rest of the world

Outside of Switzerland and Italy, Swisscom holds strategic interests, primarily through its venture capital arm and also operates an outpost in Silicon Valley.

Corporate strategy

As number 1, we are shaping the future. Together we inspire people in the networked world

Digitisation, changing customer needs, cut-throat competition in the saturated core market and new providers with disruptive business models are all putting pressure on our business. The aim of our long-term strategy is to compensate for the decline in revenue and income in order to maintain financial strength for the high level of investment in new technologies.

What we aim to achieve

Based on its strategy, Swisscom has set different short and long-term goals, which take into account economic, ecological and social aspects.

Financial Goals for 2018

Net revenue around CHF 11.6 billion
Operating income before depreciation and amortisation (EBITDA) around CHF 4.2 billion
Capital expenditure in property, plant and equipment and other intangible assets less than CHF 2.4 billion

Ecological goals

Energy efficiency in Switzerland +35% to end 2020 (compared with 2016)
CO² emissions in Switzerland 2:1 (savings twice as great as own emissions) by end-2020

Other goals

Ultra-broadband in Switzerland 85% covered by end-2021 with more than 80 Mbps
Ultra-broadband in Italy 13 million households covered by end-2021 with FTTS and FTTH


Current key figures

In the 2017 financial year, net revenue rose CHF 19 million or 0.2% year-on-year to CHF 11,662 million. Operating income before depreciation and amortisation (EBITDA) increased by CHF 2 million to CHF 4,295 million. At CHF 2,378 million, capital expenditure was CHF 38 million or 1.6% lower year-on-year.

Diagram shows current key figures: CHF 11,662 million net turnover / EBITDA of CHF 4,295 CHF million / CHF 2,378 million capital expenditure Figures valid of 31 December 2017

Diagram shows connections in Switzerland: 2,047 fixed-network connections / 6,637 mobile connections / 1,467 TV connections / 2,449 broadband connections In thousand (only CH). Figures valid as of 31 December 2017

What we offer

Products and services

Swisscom offers corporate and residential customers mobile and fixed-line telephony, Internet and digital TV. Furthermore, we are one of Switzerland’s largest providers of IT services. We build and maintain infrastructure for mobile and fixed-line telephony, transmit broadcasting signals and are active in the banking, energy, entertainment, advertising and healthcare sectors.


Our employees

Swisscom employs around 17,700 employees across Switzerland. Swisscom is also training 959 apprentices in Switzerland. Around one third have daily contact with customers, either in sales or in customer service. Swisscom offers its staff outstanding working conditions under a collective employment agreement.

The graph shows headcount (FTEs) as of end-December 2017:  5,638 residential customers / 4,605 business customers / 4,826 IT, Network & Infrastructure / 2,504 Fastweb / 2'933 Other / Total 20,506 Full-time equivalent employees as of end of December 2017

Diagram shows market share in %: mobile communications 60%, broadband 67%, digital TV 33%

Market shares

Who we work for

Swisscom generates over 80% of its net revenue and operating income before depreciation and amortisation (EBITDA) from business operations in Switzerland. The Swiss telecommunications market has an estimated total revenue volume of CHF 12 billion, the market for IT services has total revenue of CHF 10 billion. With a 9% market share we are one of the biggest IT providers. Outside Switzerland, our strongest presence is in Italy, where with Fastweb we are number two in the broadband market of the residential customer segment with a market share of 16%.

Corporate Responsibility

Sustainability pioneer

Swisscom rates sustainability very highly. We aim to save resources and ensure communication services in harmony with this aspiration. As a national infrastructure provider and a company committed to providing a public service, Swisscom holds a special position. Our sustainability strategy helps to ensure our company's long-term success.

The graph shows headcount (FTEs) as of end-September 2017:  5'731 residential customers / 4‘622 business customers / 4'867 IT, Network & Infrastructure / 2‘509 Fastweb / 2'975 Other / Total 20’704. Full-time equivalent employees as of end of September 2017