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Swisscom’s organisational structure

Swisscom’s financial reporting differs from the operational Group structure and focuses on the three operating divisions Swisscom Switzerland, Fastweb and Other Operating Segments as well as Group Headquarters. Swisscom Switzerland comprises the customer segments Residential Customers & SME (Sales & Services and Products & Marketing divisions), Enterprise Customers and Wholesale, as well as the IT, Network & Infrastructure division. Other Operating Segments includes Digital Business as well as Participations and Subsidiaries.

Residential Customers & SME

The most important division provides mobile and fixed-network services, broadband Internet, digital TV and holistic telecoms and ICT solutions for SME operations.

To Residential Customers & SME

Enterprise Customers

Swisscom plans, implements and operates the entire ICT infrastructure for enterprise customers.

Go to Enterprise Customers

IT, Network and Infrastructure

The IT, Network and Infrastructure function is responsible for our networks, which we also provide to third parties over Wholesale.

Go to IT, Network & Infrastructure


We are focusing on growth areas with our Italian subsidiary Fastweb as well as with Digital Business.

To the other divisions

Corporate management

In good hands

The members of the Swisscom Board of Directors and Group Executive Board use their experience to look after the overall strategy of the company and, together, find answers to current and future challenges.

Legal information

All figures are as at 31 December 2016
Subject to corrections and changes
The printed version of the 2016 Annual Report is authoritative

For financial reporting purposes, the business divisions of Swisscom are allocated to individual segments, which during the year under review were based on the management structure employed up until the end of 2015. For practical reasons, the segment reporting for 2016 has not been changed versus the previous year. The 2016 financial reporting is thus structured according to the areas Swisscom Switzerland, Fastweb and Other Operating Segments. Swisscom Switzerland covers the segments Residential Customers, Small and Medium-Sized Enterprises, Enterprise Customers, Wholesale and IT, Network & Innovation. Other Operating Segments mainly comprises Participations, Health and Connected Living. Group Headquarters, which primarily includes the Group divisions as well as the employment company Worklink, continues to be reported separately.