Swisscom’s organisational structure

Swisscom Ltd is the holding company responsible for overall management of the Swisscom Group. It comprises the five Group divisions Group Business Steering, Group Human Resources, Group Strategy & Board Services, Group Communications & Responsibility and Group Security. The Board of Directors delegates the day-to-day business management to the CEO of Swisscom Ltd. The CEO, together with the heads of the Group divisions Group Business Steering (CFO) and Group Human Resources (CPO) as well as the heads of the business divisions Sales & Services, Products & Marketing, Enterprise Customers and IT, Network & Infrastructure, form the Group Executive Board. The Group also operates a Digital Business division and Group companies such as the Italian subsidiary Fastweb S.p.A.

Residential Customers & SME

The most important division provides mobile and fixed-network services, broadband Internet, digital TV and holistic telecoms and ICT solutions for SME operations.

To Residential Customers & SME

Enterprise Customers

Swisscom plans, implements and operates the entire ICT infrastructure for enterprise customers.

Go to Enterprise Customers

IT, Network and Infrastructure

The IT, Network and Infrastructure function is responsible for our networks, which we also provide to third parties over Wholesale.

Go to IT, Network & Infrastructure


We are focusing on growth areas with our Italian subsidiary Fastweb as well as with Digital Business.

To the other divisions

Corporate management

In good hands

The members of the Swisscom Board of Directors and Group Executive Board use their experience to look after the overall strategy of the company and, together, find answers to current and future challenges.

Legal information

All figures are as at 31 December 2018
Subject to corrections and changes
The printed version of the 2018 Annual Report is authoritative

Reporting is made on the basis of the segments "Residential Customers", "Enterprise Customers", "Wholesale", and "IT, Network & Infrastructure", which are grouped under Swisscom Switzerland, as well as "Fastweb" and "Other Operating Segments". In addition, "Group Headquarters", which includes non-allocated costs, is disclosed separately in segment reporting.