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Residential Customers

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    Residential Customers & SME segment

    In its Residential Customers segment, Swisscom offers telephony, Internet and TV under its own brand and other brands with a focus on modular bundled products.

    Offers Residential Customers

    Mobile, Internet, Digital TV

    Swisscom’s inOne offers residential customers packages which they combine as they like. inOne mobile includes mobile flat rates for unlimited surfing, SMS and calls in all networks including roaming in more than 190  countries worldwide. inOne also includes Swisscom TV, Switzerland’s most widespread cloud-based digital TV solution. And with symmetric bandwidths of up to 1 Gbit/s Swisscom's inOne fibre customers enjoy ultra-fast Internet. The fourth element of inOne is IP-based fixed network telephony. Not to mention extensive services and applications like the free myCloud online storage facility.

    Go to offers for residential customers

    Products SME

    Telephony, Mobile, Service, Internet, Solutions

    The inOne SME and Smart Business Connect packages offer modern IP fixed network telephony, Internet and services all in one. inOne SME mobile provides SMEs with suitable mobile subscriptions combining unlimited surfing, SMS and calls in all Swiss networks with roaming in more than 190 countries. SMEs additionally enjoy the option of IT and communication infrastructure as a service. Complementary services like marketing tools, business apps or scalable cloud services round off the SME portfolio.

    Go to products for SMEs

    Infrastructure

    The network for Switzerland

    The Swisscom network infrastructure is the foundation of digitisation in Switzerland. It is the basis and prerequisite for further technological and economic development. The network connects us globally and locally, allowing us all to benefit from the information society. Swisscom invests more than CHF 1.6 billion annually in extending its network infrastructure.

    Further information on the Swisscom network

    Service

    Service excellence

    Our customers are served by 3,500 advisors. They deal with twelve million calls over our free hotline, reply to one and a half million e-mails and letters and serve six million customers in our shops. Customers manage their own personal data, subscriptions and bills in the digital customer center. In over 120 Swisscom Shops across Switzerland, customers have the opportunity to try out all products, while experts are on hand in 40 of the shops to provide information about SME-customised business solutions.

    Outstanding service for residential customers
    The best service for Swiss SMEs

    Market

    Switzerland's No. 1

    The total revenue generated in Switzerland's telecommunication market is estimated to be CHF 11 billion annually. We hold the leading position in the mobile telephony, broadband Internet and digital TV segments of the Swiss residential customer market. In mobile telephony we hold a market share of 59%, in broadband 53% and in digital TV 36%.

    Markanteil in Prozent: 59% Mobilfunk, 53% Breitband, 36% Digital TV

    Key figures

    Sound core business

    Reporting is by “Residential Customers”, “Business Customers”, “Wholesale” and “IT, Network & Infrastructure” segments which are grouped under Swisscom Switzerland, as well as “Fastweb” and “Other operating segments”. In addition, "Group Headquarters”, which includes non-allocated costs, is accounted for separately in reporting. Here are some key figures for Swisscom Switzerland and the Residential Customers segment in 2019.

    Key figures for Swisscom Switzerland Residential Customers in CHF million, or as indicated
    Net revenue 5,691
    Segment earnings before depreciation and amortisation (EBITDA) 3,415
    No. of full-time equivalent employees 5,009
    Revenue after services in CHF million
    Telecom services revenue 5,013
    Merchandise revenue 560
    Other revenue 36
    Swisscom Switzerland operational data on the reporting in thousands
    Fixed network telephony 1,594
    Broadband retail 2,033
    Swisscom TV connections 1,555
    Mobile telephony 6,333

    Legal information

    All figures valid as of 31/12/2019
    Subject to modification without notice. Errors excepted
    The printed version of the 2019 Annual Report is authoritative