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Company profile: An overview of Swisscom

Swisscom, Switzerland’s leading telecoms company and one of its leading IT companies, is headquartered in Ittigen, close to the capital city Berne. Swisscom’s international activities are concentrated mainly in Italy, where its subsidiary Fastweb is one of the biggest broadband providers. Around 21,500 employees achieve a revenues of  CHF 2.89 billion to the end of the 1st Quarter 2016. Swisscom is one of the most sustainable companies in Switzerland and Europe.


The best in the networked world – everywhere and all the time

Technological transformation, intensive local and global competition and changing customer needs result in continuous price and volume erosion in our traditional business with usage-based products. Our long-term strategy aims to compensate for the decline in revenue and profit, thus maintaining the financial power to invest strongly in new technologies.

Go to strategy

What we aim to achieve

Based on its strategy, Swisscom has set different short and long-term goals, which take into account economic, ecological and social aspects.

Financial Goals for 2016

Net revenue more than CHF 11.6 billion
Operating income before depreciation and amortisation (EBITDA) approx. CHF 4.2 billion
Capital expenditure in property, plant and equipment and other intangible assets more than CHF 2.3. billion

Ecological goals

Energy efficiency in Switzerland +35% to end 2020 (compared with 2015)
CO² emissions in Switzerland 2:1 (savings twice as great as own emissions) by end-2020

Other goals

Ultra-broadband homes and businesses in Switzerland 85% cover by end 2020 with over 50 Mbps
Ultra-broadband homes and businesses in Italy 30% cover or around 7.5 million by end-2016
Mobile ultra-broadband in Switzerland 99% coverage with 4G/LTE by the end of 2016


Latest key figures

Revenue of CHF 2,885 million is slightly lower in the first quarter of 2016 than last year while EBITDA at CHF 1,081  million is a little higher. Swisscom's capital expenditure rose by CHF 47 million or 8.6% to CHF 596 million.

To latest results

Diagram shows current key figures: CHF 2,885 million net turnover / EBITDA of CHF 1,081  million / CHF 596 million capital expenditure. Figures as of 31 March 2016.

Diagram shows connections in Switzerland: 2,582,000 fixed-network connections / 6,615,000 mobile connections / 1,367,000 TV connections / 2,297,000 broadband connections. Figures as of 31 March 2016.

What we offer

Products and services

Swisscom offers corporate and residential customers mobile and fixed-line telephony, Internet and digital TV. Furthermore, we are one of Switzerland’s largest providers of IT services. We build and maintain infrastructure for mobile and fixed-line telephony, transmit broadcasting signals and are active in the banking, energy, entertainment, advertising and healthcare sectors.


Our employees

Swisscom employs just under 19,000 people at locations throughout Switzerland, including more than 900 apprentices. Around one third have daily contact with customers, either in sales or in customer service. Swisscom offers its staff outstanding working conditions under a collective employment agreement.

The graph shows headcount (FTEs) as of end-March 2016: 4,774 residential customers/7,119 business customers/5,170 IT, Network & Innovation/Fastweb 2,407/2,175 Other/Total 21,645

Diagram shows market share in %: mobile communications 60%, broadband 54%, digital TV 30%

Market shares

Who we work for

Swisscom generates over 80% of its net revenue and operating income before depreciation and amortisation (EBITDA) from business operations in Switzerland. The Swiss telecommunications market has an estimated total revenue volume of around CHF 13 billion, the market for IT services has total revenue of CHF 8.7 billion. With a 9% market share we are one of the biggest IT providers. Outside Switzerland we are primarily active in Italy, where with Fastweb and a 16% market share, we are the number two in the broadband market behind Telecom Italia.

Corporate Responsibility

Sustainability pioneer

Swisscom rates sustainability very highly. We aim to save resources and ensure communication services in harmony with this aspiration. As a national infrastructure provider and a company committed to providing a public service, Swisscom holds a special position. Our sustainability strategy helps to ensure our company's long-term success.

More information about sustainability