CR goals and results

Our corporate responsibility approach pursues six objectives that we aim to achieve by 2020. You can see here how things stand currently and what we are working on.

Energy efficiency and climate protection

By 2020, Swisscom aims to improve energy efficiency by a further 35% compared to 1 January 2016. This is consistent with the Swiss Confederation's 2050 energy strategy. Also by 2020, Swisscom and its customers aim to save double the amount of carbon dioxide generated by its entire operations and supply chain. At the same time, Swisscom is promoting the use and generation of renewable energies.

CO² savings

As of 2017

1.23:1

Goal for 2020

2:1
Energy efficiency

As of 2017

+13.9%

Goal for 2020

+35%

CO² savings: CO² emissions

Efficiency increases in Switzerland since 1.1.2016 and forecasts in %

Environmental key figures

	Unit	2015	2016	2017
Land/buildings
Net floor space (NFS)	million m²	0.92	0.93	0.93
Paper consumption
Total paper consumption	Tonnes	5,401	5,130	4,444
Water/sewage
Water consumption¹	m³	183,654	182,451	188,410
Energy, electricity
Electrical energy consumption²	Terajoule	1,563	1,613	1,683
	GWh	434	448	468
Energy, heating³
Heating oil	Terajoule	109.4	106.3	95.9
Natural gas	Terajoule	24.4	28.2	26.6
District heating	Terajoule	36.7	39.6	40.0
Total Heating	Terajoule	170.5	174.1	162.4
Energy, fuel⁴
Petrol	Terajoule	15.9	21.6	16.4
Diesel fuel	Terajoule	125.0	116.3	111.3
Natural gas	Terajoule	2.6	1.9	0.3
Total fuel	Terajoule	143.5	139.8	128.0
Vehicles	Number	3,693	3,403	3,160
Kilometers driven	million km	59.5	60.2	54.9
Average CO₂ emissions⁵	g per km	113.0	109.0	105.0
Energy, total
Energy consumption	Terajoule	1,877	1,929	1,973
	GWh	521	536	548
Air emissions
Carbon dioxide CO₂-eq from the consumption of fossil energies⁶	Tonnes	20,129	19,837	18,119
Nitrous gases NO_x⁷	Tonnes	19.6	19.3	17.9
Sulphur dioxide SO₂⁸	Tonnes	3.7	2.8	2.8
Waste
Total amount of waste	Tonnes	5,117	6,951	5,647

¹ The water consumption (without cooling water) is extrapolated on the basis of the average rate of 42.8 litre per FTE per day.
² Energy conversion: 1 terajoule (TJ) = 0.278 gigawatt hours (GWh).
³ The heating energy consumption is based on a forecast of monthly measures of the consumption of 61 buildings (with a total floor space of over 45%).
⁴ The fuel consumption was adjusted from private use. The km driven and the air emissions were adjusted accordingly.
⁵ Average emissions per kilometre refer to manufacturer’s indications.
⁶ CO2 emissions from consumption of fossil energies, without district heating and refrigerant fluid. Swisscom published a complete climate report according to ISO 14064.
⁷ From Mobitool (www.mobitool.ch), car traffic, national 5-200 km, direct use, load 1.25, fuel consumption 6.01 litres per 100 km (2014), 6.00 (2015), 5.9 (2016), 5,8 (2017).
⁸ According to publications “Pollutant Emissions from Road Transport, 1990 to 2035, FOEN, update 2010, annex 6, p. 91, 2010” and “Worksheet emissions factors combustion”, FOEN, 2005 (in German).

Media expertise and security

We aim to help one million people use media safely and responsibly by 2020. We offer all Swiss schools free Internet access and hold media courses with educational material showing how to use digital media responsibly. We advocate youth media protection based on technical solutions and educational programmes to promote media expertise.

Promotion of media skills

As of 2017

932,812

customers

Goal for 2020

1 million

customers

KPI: customer numbers (cumulative). Measured by number of courses, visitors to the Medienstark platform, readers of publications and child protection offerings.

Living and working

We support a sustainable way of living and working. By 2020, we aim to give one million people access to mobile working. We also aim to acquire one million customers for our healthcare services.

Work Smart

As of 2017

989,000

persons

Goal for 2020

1 million

persons

KPI: the number of persons polled who are able to take advantage of mobile working in Switzerland multiplied by the average for the mobile and fixed broadband market.

Attractive employer

Swisscom is one of Switzerland’s favourite employers. Our responsibility extends far beyond the day-to-day work of our employees. That's why we offer flexible working models that support the alignment of professional and personal requirements while promoting employee health and employability. This is particularly true for the next generation. We are very proud of our 1000 apprentices.

Popularity as an employer

As of 2017

Rated 3^rd by professionals
Rated 4^th by students

Goal for 2020

Rated 2^nd by students & professionals

Rankings determined based on the Universum ranking by students and professionals
http://universumglobal.com/rankings/company/swisscom

I collaboratori in cifre

	2015			2016			2017
Number respectively as indicated	Male	Female	Total	Male	Female	Total	Male	Female	Total
Total workforce in Switzerland
Average workforce FTE			18,817			18,750			18,039
Workforce end of year FTE			18,965			18,372			17,688
Reporting limit in Switzerland according to the personnel information system
Coverage report limit			93%			95%			95%
Average workforce FTE	13,010	4,666	17,676	13,273	4,439	17,712	13,047	4,117	17,164
Employees in FTE per end of December	13,174	4,636	17,810	13,273	4,291	17,563	12,856	3,975	16,831
in headcount (HC)	13,437	5,304	18,741	13,579	4,970	18,549	13,163	4,624	17,787
Temporary positions (HC)	1,094	385	1,479	1,121	387	1,508	1,141	376	1,517
Permanent work contracts (HC)	27	27	54	48	18	66	39	25	64
Temporary work contracts (HC)	13,410	5,277	18,687	13,531	4,952	18,483	13,124	4,599	17,723
Gender ratio (HC)	71.7%	28.3%	100.0%	73.2%	26.8%	100.0%	74.0%	26.0%	100.0%
Full-time employment (HC)	12,147	3,069	15,216	12,121	2,796	14,917	11,705	2,525	14,230
Part-time employment (HC)	1,290	2,235	3,525	1,458	2,174	3,632	1,458	2,099	3,557
Ratio full time employees (HC)	90.4%	57.9%	81.2%	89.3%	56.3%	80.4%	88.9%	54.6%	80.0%
Ratio part time employees (HC)	9.6%	42.1%	18.8%	10.7%	43.7%	19.6%	11.1%	45.4%	20.0%
Employees in collective employment agreement (CEA)	10,746	4,943	15,689	10,811	4,581	15,392	10,407	4,258	14,665
Rate collective labour agreement (CEA) to total workforce	80.0%	93.2%	83.7%	79.6%	92.2%	83.0%	79.1%	92.1%	82.4%
Top Management (HC)	88	7	95	82	8	90	81	3	84
Management (HC)	2,581	327	2,908	2,686	381	3,067	2,675	363	3,038
Rate of employees within Management (HC)	88.9%	11.1%	100.0%	87.7%	12.3%	100.0%	88.3%	11.7%	100.0%

Fluctuation in Switzerland

	2015			2016			2017
Number respectively as indicated	Male	Female	Total	Male	Female	Total	Male	Female	Total
Average age	43.0	40.0	42.2	43.4	40.4	42.6	43.7	40.8	42.9
Leavings¹	1,016	478	1,494	1,094	569	1,663	1,439	712	2,151
Leavings < 30 years¹	239	177	416	214	175	389	262	219	481
Leavings 30 - 50 years¹	558	210	768	584	266	850	730	321	1,051
Leavings > 50 years¹	218	91	309	296	128	424	447	172	619
Rate of leavings < 30 years	23.6%	37.1%	27.9%	19.6%	30.8%	23.4%	18.2%	30.8%	22.4%
Rate of leavings 30 - 50 years	54.9%	44.0%	51.4%	53.4%	46.7%	51.1%	50.7%	45.1%	48.9%
Rate of leavings > 50 years	21.5%	18.9%	20.7%	27.1%	22.5%	25.5%	31.1%	24.2%	28.8%
Enterings¹	1,491	498	1,989	1,245	323	1,568	947	281	1,228
Enterings < 30 years¹	500	280	780	356	171	527	336	126	462
Enterings 30 - 50 years¹	859	200	1,059	783	140	923	529	132	661
Enterings > 50 years¹	132	18	150	106	12	118	82	23	105
Rate of Enterings < 30 years	33.5%	56.2%	39.2%	28.6%	52.9%	33.6%	35.5%	44.8%	37.6%
Rate of Enterings 30 - 50 years	57.6%	40.2%	53.2%	62.9%	43.3%	58.9%	55.9%	47.0%	53.8%
Rate of Enterings > 50 years	8.9%	3.6%	7.5%	8.5%	3.7%	7.5%	8.7%	8.2%	8.6%

Further KPIs

	2015			2016			2017
Number respectively as indicated	Male	Female	Total	Male	Female	Total	Male	Female	Total
Education and training days			68,464			53,979			55,035
Number of days training and education per employee (headcount)			3.9			2.9			3.1
Maternity and paternity leave	522	240	762	544	290	834	574	230	804
Total CEO compensation in kCHF			1,832			1,833			1,868
Median salary in kCHF			129			131			133
Ratio CEO compensation / median salary			14			14			14
Variation of CEO compensation			3.3%			0.1%			1.9%
Variation of median salary			2.3%			1.5%			1.5%
Minimum full time salary in kCHF according to the CEA			52			52			52
Peformance Dialogues²			93.2%			96.6%			95.0%

¹ without fixed-term contracts of employment
² without apprentices

Fair supply chain

We aim to improve the working conditions of more than two million people through a fair supply chain by 2020. We have forged international partnerships to ensure implementation of suitable measures in close cooperation with suppliers. We conduct annual checks on our suppliers' improvements in working conditions.

Working conditions audit

As of 2017

816,000

Employees

Goal for 2020

2 million

Employees

KPI: number of people employed by the suppliers inspected as part of the JAC initiative.

Networked Switzerland

By 2020, we aim to provide 85% of all homes and businesses with ultra-fast broadband (at least 100 Mbit/s). And 99% of the population with mobile ultra-fast broadband. In doing so, we are making an indirect contribution to GDP of around CHF 30 billion and helping to create and sustain around 100,000 jobs.

Fixed ultra-fast broadband coverage

As of 2017

47.7%

Goal for 2020

85%

Coverage of Swiss households and businesses with fixed network ultra-fast broadband download speeds of over 100 Mbit/s.
Mobile ultra-fast broadband coverage

As of 2017

99%

Goal for 2020

99%

Swiss mobile broadband coverage with download speeds of up to 150 Mbit/s.

Society and culture

Swisscom supports the community at both a local and national level. Working independently and in long-term partnerships, it supports activities that make a difference in the community and contribute towards social cohesion. Swisscom's social commitment centres around three main areas: public affairs, corporate responsibility projects and sponsorship of public events. Swisscom is committed to long-term sponsorship, primarily in the area of sport and culture aimed at a broad audience. Swisscom is therefore involved in sponsoring activities throughout all regions of Switzerland that appeal to diverse interest groups.

More about sponsoring

Football and winter sports

Winter sports and football are the main focus areas for our sports sponsorship. Swisscom is the main sponsor of Swiss-Ski. More than 20 percent of our funding goes to developing new talent. Thanks to Swisscom and Teleclub, more live football is broadcast today on Swiss television than ever before.

More about sponsoring

Innovation

Swisscom thrives on dialogue with its customers, employees, suppliers and other partners. This dialogue enables a continuous, open innovation process that places the focus on the customers and their needs. We support Switzerland as a centre of research and are proud to play an active role in shaping the future of Switzerland.

More about innovation

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Partnerships

Everything you need to know about our partners in the ecology, social and media expertise sectors.

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Goals and Results

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CR goals and results

Energy efficiency and climate protection

CO² savings

Energy efficiency

Environmental key figures

Media expertise and security

Promotion of media skills

Living and working

Work Smart