FAQ for apprenticeship positions
Have you any questions about your application? You can find answers to frequently asked questions on subjects like application documents, interviews, privacy etc. here. If you have additional questions on the application process, don't hesitate to get in touch with us.
Application documents
I want to be part of Swisscom. What do I need to do?
It’s great that you’re interested in training at Swisscom. Our job portal lists all the available apprenticeship positions.
Simply click the job description, complete the application form, attach your documents – and then submit your application.
What do I need to include to ensure I’m submitting a complete application?
The completeness checklist lists all the documents we need from you.
I have already completed basic professional training and am interested in undertaking a second apprenticeship.
Swisscom Next Generation focuses on provi-ing initial professional training for school-leavers. As a result, we cannot accept applications for second apprenticeships, as a rule of thumb.
I have already started an apprenticeship and would like to continue it at Swisscom.
We recommend talking to us before you submit your application to make sure that we have space to include you in a training cohort within your chosen profession and region.
In this case, it is also worth knowing that Swisscom will only review your application if you are already in discussions with your current apprenticeship provider and if you have already tried to resolve the issues behind your desire to switch apprenticeships.
To whom should I address my application?
You can send your application to the central address for Next Generation:
Swisscom AG
Next Generation
PO Box
CH-3050 Bern
If you do not have the details of a direct point of contact, feel free to use the common phrase ‘Dear Sir or Madam’ to address your cover letter.
I am interested in more than one apprenticeship. Am I allowed to apply to all of them?
Applying for more than one apprenticeship gives the impression that you’re not sure what career to pick. That’s why we’ll only review one application within the application process. So, try to ensure you’re certain about the career you’ve picked before applying. For example, you could attend one of our information afternoons or taster days at Swisscom. You could even undertake a traditional trial apprenticeship at a different company.
If you can’t decide between two similar roles (e.g. mediamatician and interactive media designer) or two specialist areas (e.g. IT expert), simply apply for one role and give your reasons for being interested in the other in your cover letter.
I have applied for the same apprenticeship at more than one site to keep all my options open. Is that a sensible thing to do?
No. Every apprenticeship application we receive is processed centrally by Swisscom. We will always review the application for the site closest to where you live, and disregard any others.
I’ve submitted my application. What happens next?
If you have sent us all your application documents (CV, cover letter, etc.), you will receive an automatic confirmation of receipt by email. It will also include the reference number of the vacancy and the name of your point of contact, in case you have any questions.
I haven’t received a confirmation email. Why not?
Have you checked your spam folder? Could you have given us the wrong email address? Just get in touch with us directly: next.generation@swisscom.com.
I’ve applied for a job at your company. When will I hear from you?
Please be patient. If you’ve sent us a complete application, we will get in touch within 15 days, at most, to let you know whether we’re interested in taking your application further, and if so, what happens next.
I received a rejection because my academic performance doesn’t meet the requirements for the apprenticeship I picked. Can I apply for a different one?
Yes, you can apply for an apprenticeship with lower requirements. But remember that you need to be able to convince us of your motivation for your new apprenticeship – and simply applying as a last resort doesn’t count as motivation.
I received a rejection after my interview. Can I apply for a different apprenticeship position?
At interview, we want to make sure you’ve got the motivation and aptitude to join Swisscom, engage with our training model and take up your apprenticeship. As a result, it is not worth sending an additional application during the same recruitment cycle.
Can I send my application by post?
No. In the interests of sustainability, we (and the environment) appreciate your sending us your application online.
I would like to apply for a specific Swisscom Shop. Should I drop my application off there or send it in by post?
No. This type of application can also be submitted online via the job portal. However, make sure your cover letter states which Swisscom Shop you are interested in and why.
Error messages
I received an error message when I was uploading a Word document. What’s gone wrong?
There might be an issue with the document’s format or size. We prefer documents in PDF format. However, you can upload documents in the following formats: .doc, .docx., .xls and .xlsx.
Each individual document cannot be bigger than 50 MB.
I tried on my smartphone and tablet but I can’t get it to work. What should I do?
You’ll need to try it on a computer.
I cannot delete certain documents once I have uploaded them to my profile. What do I need to do?
Mandatory documents are locked by the system so they can’t be changed once they’ve been uploaded. So, just upload a new document and use the tool to send us a message letting us know which document to take into account.
Who can help me if I’m still having problems?
Our free hotline is available on weekdays from 8.00 a.m to 5.00 p.m: 0800 55 9000
Job posting
The ad lists several job locations. Where will I be based?
If the advert for the position mentions ‘Bern, Olten or Lucerne’, you will be based in one of these three cities. The nearest vocational college to where you live will determine which job location you’ll be allocated.
The apprenticeship position in my region is no longer available online. How can I find it?
If you can’t find the apprenticeship ad on our job portal, we’ll have filled the role already.
Please only apply to apprenticeship positions in your region. We have to turn down applications for other regions as the commute will take too long.
Speculative application
Can I apply on-spec if there isn’t a specific apprenticeship position listed?
Unfortunately, we are unable to process speculative applications. Please only apply to specific apprenticeship positions, using our job portal.
Job interview
I’ve been invited to an online interview. What do I need to bear in mind?
Try out the tool before your interview time to check it’s all working (audio, video). If there are any problems, get in touch with us before the interview using the contact info in the invitation email.
I’ve been invited to an interview and am looking forward to it. Can you tell me more about it?
In the interview, we want to find out if you’ve got the aptitude and skills you’ll need for your apprenticeship position. We also want to know whether you’ll feel at home at Swisscom and be happy within our unique training model, so you can unleash your full potential.
We’ll ask you various questions about you, your ideas, experience and particular situations.
In turn, you can also ask questions of your own and find out if Swisscom is a good fit for you.
Data protection
What happens to my data and documents?
We only use your data for the application process. All documents are deleted automatically after one year has passed.
Contact
Do you have any questions?
We look forward to hearing from you. Please note that we do not accept speculative applications.