FAQ for apprenticeship positions

Have you any questions about your application? You can find answers to frequently asked questions on subjects like application documents, interviews, privacy etc. here. If you have additional questions on the application process, don't hesitate to get in touch with us.

Application documents

I want to be part of Swisscom. What do I need to do?

What do I need to include to ensure I’m submitting a complete application?

I have already completed basic professional training and am interested in undertaking a second apprenticeship.

I have already started an apprenticeship and would like to continue it at Swisscom.

To whom should I address my application?

I am interested in more than one apprenticeship. Am I allowed to apply to all of them?

I have applied for the same apprenticeship at more than one site to keep all my options open. Is that a sensible thing to do?

I’ve submitted my application. What happens next?

I haven’t received a confirmation email. Why not?

I’ve applied for a job at your company. When will I hear from you?

I received a rejection because my academic performance doesn’t meet the requirements for the apprenticeship I picked. Can I apply for a different one?

I received a rejection after my interview. Can I apply for a different apprenticeship position?

Can I send my application by post?

I would like to apply for a specific Swisscom Shop. Should I drop my application off there or send it in by post?

Error messages

I received an error message when I was uploading a Word document. What’s gone wrong?

I tried on my smartphone and tablet but I can’t get it to work. What should I do?

I cannot delete certain documents once I have uploaded them to my profile. What do I need to do?

Who can help me if I’m still having problems?

Job posting

The ad lists several job locations. Where will I be based?

The apprenticeship position in my region is no longer available online. How can I find it?

Speculative application

Can I apply on-spec if there isn’t a specific apprenticeship position listed?

Job interview

I’ve been invited to an online interview. What do I need to bear in mind?

I’ve been invited to an interview and am looking forward to it. Can you tell me more about it?

Data protection

What happens to my data and documents?


Do you have any questions?

We look forward to hearing from you. Please note that we do not accept speculative applications.

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