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Swisscom to discontinue Voiceprint

Swisscom has decided to stop using voice recognition on the hotline. All previously recorded voiceprints have been deleted. Voice recognition was used by the hotline for sensitive matters requiring additional identification. We have seen that this affects only a very small proportion of calls. A growing number of customers are opting to resolve their issues online.

What is a voiceprint?

Which hotline security questions did Voiceprint replace?

Why did Swisscom suddenly decide to stop using Voiceprint?

Why did Swisscom introduce Voiceprint in the first place?

What will happen to my voiceprint now?

How were customers informed that they can no longer identify themselves with their voice print?

What is the difference between recording a voiceprint and recording calls for training purposes?