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Roaming


Roaming dossier: leading the way – at home and abroad

The following information is geared towards journalists and media representatives who deal with the topics of mobile telephony and data usage abroad (roaming). Please provide the source when using this information.




What it's all about

Smartphones have become an essential accessory, also when we travel abroad: we use them to send holiday snapshots, check our mails or to view maps or news. With regard to the Swiss mobile communication providers, Swisscom is taking over a leading role with roaming and is generating movement in the market - both in relation to prices as well as cost control and transparency for customers.



Our offer

Swisscom customers can also use their smartphones abroad without any worries. With the inOne and NATEL infinity subscriptions, Swisscom customers benefit from outstanding "included roaming services" (data and days) and do not pay anything extra for roaming ("roam like at home"). And they also surf the best networks when abroad: all over the world, Swisscom offers its customers around 700 partner networks and also the latest 4G/LTE network coverage in over 112 countries. With the increasing number of services included in subscriptions and the continual drop in prices for mobile surfing abroad, Swisscom is improving its offer for customers on an ongoing basis and helping them to remain connected all over the world. These price reductions have been made possible thanks to intensive, recurring negotiations with foreign partners. However, for Swisscom utilisation of a foreign mobile network still represents a cost factor: Swisscom is billed for every megabyte surfed.


Facts and figures

Over the past few years Swisscom has regularly significantly lowered the prices for mobile telephony and data usage abroad. With the NATEL infinity and inOne subscriptions, more than one million Swisscom customers already have a national flat rate subscription, and they do not pay any roaming fees within the EU when using their included volume.

 

With inOne, SMS and MMS as well as 100 MB data are also included in over 190 countries outside the EU as credit. 80 percent of the entire data volume of our residential customers is already included abroad, and this is increasing.


Simple and transparent

With the Swisscom Cockpit customers can maintain an overview and complete cost control at all times with regard to their services and usage abroad. Here they will find information on all prices, can access their included volume, purchase data packets, select their individual base tariff or set cost limits. The connection to the Cockpit is free of charge, both at home and abroad. Automatic SMS messages regularly inform customers about their current data usage and their personal tariffs in the country they are currently in.

https://cockpit.swisscom.ch




Press releases




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Head of Roaming on scrapping roaming in the EU (13 June 2017)


«Most customers don’t pay anything extra for roaming.»

Die folgenden Informationen richten sich an Journalisten und Medienschaffende, die sich mit den Themen mobile Telefonie und Datennutzung im Ausland (Roaming) beschäftigen. Bei Verwendung bitten wir um Angabe der Quelle

In June, the EU is to abolish roaming charges. In an interview Jérôme Wingeier, Swisscom’s Head of Roaming, explains the background and impact of the new ruling and reveals the best holiday tips.

Die folgenden Informationen richten sich an Journalisten und Medienschaffende, die sich mit den Themen mobile Telefonie und Datennutzung im Ausland (Roaming) beschäftigen. Bei Verwendung bitten wir um Angabe der Quelle





Video 21.10.2014

Swisscom lowers roaming prices once again

Swisscom media spokesperson Annina Merk on the latest price cuts: "We are continuing to lower prices so our customers can make calls, send texts and, in particular, surf the Internet abroad without having to worry about the bill."

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