"Mobile Solutions" is Swisscom Mobile?s competence centre for the development and marketing of mobile solutions for business customers. Rapid progress is being made on a product line which from the third quarter of 2002 is set to provide business staff on the move with continuous mobile and secure access to e-mails, agenda and contacts as well as all data on the corporate network. It will then be possible to actively manage all business processes when on the move, for example logistics and resource planning or order processing. These standard solutions are currently in the pilot phase and being actively tested with customers.
Unrestricted data access - high security
Secure interfaces are necessary for linking corporate networks with the Swisscom Mobile network. In each case data exchange takes place via a secure connection (TLS standard or link to an existing VPN) in order to guarantee confidentiality. Employees can access their data with a WAP-enabled mobile phone, a PDA or a laptop while on the move. Which transmission technology is used is unimportant ? the mobile office can be accessed via GPRS, HSCSD and GSM and will at a later point be accessible via Public Wireless LAN and UMTS. The mobile office is even available at all times when abroad ? it can be accessed from over 130 countries around the globe thanks to international roaming agreements. All office functions are available on the mobile terminal. Up-to-date data can be downloaded and updated when on the move. The user interface is easy to use, just like the software in the office.
As part of an initial phase, the focus is on complete solutions such as:
Corporate Office Access (ePIM): access to e-mail, contacts, appointments and customer data
Mobile access to business processes (mERP/mCRM): mobile access to logistics, resource planning, order processing and supervision
Mobile office also for SMEs
The mobile office from Swisscom Mobile is suitable for large, small and medium-sized enterprises. In order to protect SMEs from major investments, Swisscom Mobile offers a hosting solution at attractive rates. This enables them to receive the software solution as a lease model and have capacity for other solutions without having to forgo the benefits of mobile data access.
The drawback of previous solutions was that businesses had to adapt their hardware and software to the requirements of the network operator. The mobile office from Swisscom Mobile is open for installation by the business customer. In order to offer its customers first-class solutions, Swisscom Mobile collaborates with well-established partners from the IT sector on system integration. The main partner is Swisscom IT Services, which successfully specialises in the development, integration and operation of Microsoft and Lotus product solutions for business customers.