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Press release

New supplementary fault repair services

08 September 2003

In addition, Service standard will continue to offer basic service provision at no additional cost. This includes fault repair from Monday at 8 a.m. until Friday at 5 p.m.

Service plus comprises fault repair within 24 hours from Monday to Friday between 8 a.m. and 7 p.m. and on Saturdays between 8 a.m. and 5 p.m. The service costs CHF 4.80 per access per month. In addition, customers are provided with free call forwarding (Service 21) in the event of a fault and are kept up to date on the progress of fault repair; final notification is also provided when fault repair is complete.

With the Service premium offering, faults are repaired within six hours from Monday to Sunday between 7 a.m. and 10 p.m. This service also includes call forwarding and notification of progress and completion in the event of a fault. Service premium costs CHF 14.80 per access per month.

Irrespective of the service subscription selected, faults may be reported around the clock by calling 175.

Berne, 8 September 2003


Swisscom AG
Media Relations
3050 Bern