02 July 2004
"Thanks to the use of a standardised platform throughout the company, we have been able to significantly reduce the complexity and operating costs of the telephony environment. We have great flexibility with VoIP and are able to react quickly when making adjustments to the telephone infrastructure, for example, if an employee moves to another location. In addition we are able to organise our communication processes and contacts to customers and employees even more efficiently", explains André Grandjean, member of the Executive Board of the Groupe Mutuel.
IP telephony enables users to make telephone calls via a network based on the Internet protocol (IP). Voice over IP (VoIP) means the transport of voice over data networks. This requires an application for the computer known as a "softphone", which dials up the person you wish to speak to, and a headset. Alternatively, an IP-enabled telephone is also available. Traditionally, voice connections were made over circuit switched networks such as, for example, the public telephone network. By means of Corporate Voice over IP, however, voice connection can now also be made via packet switched networks, for example, computer networks. Here, the voice is first transformed into digital signals and then transmitted to the recipient in packets.
Over the last few years the advantages of IP telephony have shifted away from lower call charges, savings due to voice and data network convergence and simpler application development and system management. The focus is now on improving business and communication processes by means of new voice applications. Businesses are benefiting from new, future-oriented applications such as IP video conferencing, IP contact centres and teleworking. Today, IP telephony has matured to the point where it offers companies a significant competitive advantage.
Berne, 2 July 2004