13 September 2004
Over two million PostFinance customers will in future be able to call up their balance, account transactions and fund prices by simple voice input to their telephones. Swisscom Systems is developing the Postphone service, a state-of-the-art voice application, for the financial services provider owned by Swiss Post. Up to 20,000 calls per month are expected.
Since the start of 2004, Swisscom Systems has been offering leading-edge services in the development and maintenance of voice applications. Automatic Speech Recognition (ASR) technologies and automatic text announcements by means of a synthetic voice via Text to Speech (TTS) open up a wide range of practical applications. These innovations have prompted PostFinance to replace its existing system which is operated via the telephone keypad.
PostFinance aims to offer its customers simpler and faster access to their account details by means of the new voice application from Swisscom Systems, and by improving the user menu to enhance customer satisfaction.
The technical solution will be operated on Voxpilot's Open Media Platform and will guarantee fast and secure data transfer through integration of the telephone exchange and computer centre. The new service is planned to go into operation in June 2005, with over two million calls expected each year.
Bern, 13 September 2004