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Press release

Problems in the access networks due to flooding, Info: Swisscom Fault Reporting Service on 175

31 August 2005

While the clean-up in the Swisscom inter-exchange network continues to make good headway, it is unclear how long it will take to repair the varying degrees of damage in the access networks connecting the exchanges and the end customers. Some locations may take days if not weeks. Disruption is still affecting some 2,300 voice and 2,200 ADSL lines.

In Central Switzerland, the exchanges in Melchtal and Melchsee-Frutt (OW) are most likely to be back in operation by Wednesday evening. ADSL lines in Wolfenschiessen-Engelberg and Amsteg-Bristen have already been reconnected. Repair work has begun in the Rynacht/Schattdorf exchange. Due to damaged cables, a number of ADSL lines in and around Entlebuch and Willisau (LU) will remain down until Wednesday evening (31 October 2005).

With the help of the military, the exchange in Oey in the Bernese Oberland, which was damaged beyond repair, has been replaced by a mobile "telephone container". The exchange unit, with 530 telephone and 180 broadband lines, is expected to go into operation in the second half of September. The damage to the exchanges in Bönigen and Wilderswil is expected to be repaired by September 24.

It is reckoned that in many parts of the storm-hit areas a number of access lines connecting the end customer and the exchanges will remain out of operation until further notice, due to cable ducts and lines being soaked through and covered with mud and rubble. Customers wishing to receive more exact information as to when operation will restored should call the Swisscom Fault Reporting Service on 175.


Swisscom AG
Media Relations
3050 Bern