04 July 2006
DocumentServices AG, a subsidiary of Swiss Post, is further expanding its leading position in the Swiss market as a specialist in customer communications: With immediate effect it is taking over Swisscom IT Services' PrintServices unit, which has a workforce of 58 and processes some 100 million letters a year for Swisscom. Swisscom IT Services will remain responsible for existing customer contracts and will continue to offer printing services, with particular emphasis on IT outsourcing projects, in partnership with Swiss Post.
By integrating DocumentServices AG directly in its state-of-the-art letter-sorting centres in Zurich-Mülligen and Härkingen, Swiss Post is expanding its focus on future-oriented electronic document preparation: Companies send their customer communications in electronic form to DocumentServices AG. The documents are then processed, printed and inserted in envelopes and sent to the sorting process for delivery to the customer's mailbox. This merging of interfaces between customer, print service and mail service, including sorting and delivery, simplifies processes and saves time, giving customers more time to prepare and submit their communications.
Swiss Post will take over all 58 employees as well as the existing infrastructure in order to ensure that Swisscom IT Services' service mandate in Berne is honoured. Both companies have worked out generous transitional solutions for staff, including a three-year security of tenure. All 58 employees have already signed a new contract of employment with DocumentServices AG.